Data and Reporting Analyst

• Jul 2022 - Present

Human Resources Information System Analyst

• Feb 2020 - Jul 2022

-Monitor HRIS systems and maintain integrity of all data. -Troubleshooting and resolving all technical processes and provide support to all users. -Design all custom ad hoc reports for Human Resources, Finance and payroll teams -Manage, assist and provide upgrades to HRIS system. -Develop, maintain and implement the HR Help desk (ManageEngine). a. Assist with training of all users and ensure all manuals were updated. b. Create reports and ticket workflows. c. Analyze system issues and resolve them in a timely manner or escalate these issues to management to provide efficient resolution. Show less

Inventory Technical Support Assistant

• Aug 2017 - Aug 2019

- Leadership in preparing data for ERP conversion. Coordinating with other business unit to insert, update and delete data in real time without causing disruption to the organization. - Create reports using SQL for the business. Resolved issue affecting financial data in real time.- Trained individual on procedure to put accurate and complete data into the ERP system.- Single handily created a Standard Operating Procedure to handle all of the business data entry operation.

Information Technical Support Assistant

• Aug 2015 - Aug 2017

- Assist Helpdesk with resolution of support tickets. - Provide first level support and matrix for the Helpdesk Support. - Primary contact for all Technology Vendors. - Securement of Technology Equipment for the Technology department and the business. - Maintain Active Directory.- Assisting in preparing Technology document and business document forthe company. - Trained staff on software such as Microsoft Office Programs and Point Of Sale equipment. - Prepared budget for the Technology Department for projects and daily tasks Show less

Techno Mentor

• Aug 2012 - Jan 2014

My responsibilities included: • Troubleshooting hardware and software issues • Fix printing issues limited to replenishing of the printer’s paper supply, and clearing paper jams • Monitoring activities in the lab and making inventory reports. • Maintenance of the lab hardware and software, such as deleting users profile, Windows updates, reformatting computers, cleaning monitors, and keyboards. My responsibilities included: • Troubleshooting hardware and software issues • Fix printing issues limited to replenishing of the printer’s paper supply, and clearing paper jams • Monitoring activities in the lab and making inventory reports. • Maintenance of the lab hardware and software, such as deleting users profile, Windows updates, reformatting computers, cleaning monitors, and keyboards.