Experience

Tampa Family Health Centers

• United States
• Medical Practices
• 200 - 300 Employee

• Vice President Value Based Health Services

  • Sep 2023 - Present

• Vice President Value Based Services

  • May 2023 - Sep 2023



Lee Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director Of Quality

  • Jul 2021 - May 2023



Hudson River HealthCare, Inc. (HRHCare)

• Hospitals and Health Care
• 200 - 300 Employee

• Director of Client and Quality Services

  • Jul 2018 - Oct 2021

  Certified Content Expert Patient-Centered Medical Home Technical Assistance Vendor NYS PCMH Grant Provide consultative services Actively managing all technical components of the NYS PCMH program with 46 clients Regularly providing documentation review and feedback on all NYS PCMH criteria Review and assistance with development of client SOPs and workflows Guidance on NYS PCMH required criteria for Value-Based Payment Arrangements, Care Plan Integration and Clinical Quality… Show more Certified Content Expert Patient-Centered Medical Home Technical Assistance Vendor NYS PCMH Grant Provide consultative services Actively managing all technical components of the NYS PCMH program with 46 clients Regularly providing documentation review and feedback on all NYS PCMH criteria Review and assistance with development of client SOPs and workflows Guidance on NYS PCMH required criteria for Value-Based Payment Arrangements, Care Plan Integration and Clinical Quality Improvement Metrics Managing grant deliverables through Salesforce Platform Assisting in the submission for recognition for NYS PCMH to the NCQA QPASS system Curriculum development for NYS PCMH program including tracking tools, baseline practice assessments, PDSA flyer, content for all NYS PCMH webinars and sample workflows Assisting CPC+ practices with achieving NYS PCMH Deliver NYS PCMH webinars remote and on-site for clients Director of Practice Transformation S4CH Serves as an advisor to manage client relations Provide direction and change management support to S4CH clients and sub-recipients by designing and implementing procedures to meet quality improvement guidelines Built and successfully implemented recruitment strategy for new business Development of practice transformation line of business services for clients and sub-recipients, including operational transformation, change management coaching, content development, LEAN Process Mapping, and patient and practice engagement strategy for clinical quality improvement activities and curriculum development Assist practices with analytics software utilization: provide training on use of dashboards and interpret big data quickly Collect, interpret and present quality improvement data to client executives Show less Certified Content Expert Patient-Centered Medical Home Technical Assistance Vendor NYS PCMH Grant Provide consultative services Actively managing all technical components of the NYS PCMH program with 46 clients Regularly providing documentation review and feedback on all NYS PCMH criteria Review and assistance with development of client SOPs and workflows Guidance on NYS PCMH required criteria for Value-Based Payment Arrangements, Care Plan Integration and Clinical Quality… Show more Certified Content Expert Patient-Centered Medical Home Technical Assistance Vendor NYS PCMH Grant Provide consultative services Actively managing all technical components of the NYS PCMH program with 46 clients Regularly providing documentation review and feedback on all NYS PCMH criteria Review and assistance with development of client SOPs and workflows Guidance on NYS PCMH required criteria for Value-Based Payment Arrangements, Care Plan Integration and Clinical Quality Improvement Metrics Managing grant deliverables through Salesforce Platform Assisting in the submission for recognition for NYS PCMH to the NCQA QPASS system Curriculum development for NYS PCMH program including tracking tools, baseline practice assessments, PDSA flyer, content for all NYS PCMH webinars and sample workflows Assisting CPC+ practices with achieving NYS PCMH Deliver NYS PCMH webinars remote and on-site for clients Director of Practice Transformation S4CH Serves as an advisor to manage client relations Provide direction and change management support to S4CH clients and sub-recipients by designing and implementing procedures to meet quality improvement guidelines Built and successfully implemented recruitment strategy for new business Development of practice transformation line of business services for clients and sub-recipients, including operational transformation, change management coaching, content development, LEAN Process Mapping, and patient and practice engagement strategy for clinical quality improvement activities and curriculum development Assist practices with analytics software utilization: provide training on use of dashboards and interpret big data quickly Collect, interpret and present quality improvement data to client executives Show less



CMO - The Care Management Company of Montefiore Medical Center

• Hospitals and Health Care
• 1 - 100 Employee

• Performance Improvement Analyst

  • Aug 2015 - Jul 2018

  Business and Clinical Practice Development: Responsible for managing and tracking deliverables for various Physician Incentive Programs for large IPA network Managing quality performance for NextGeneration ACO Program, Shared Savings Program and Physician Payment Arrangement programs Optimizing Technology Platforms: Various Electronic medical records (EMR adoption specifically creating manuals and providing training) Other clinical/technological solutions closely collaborating… Show more Business and Clinical Practice Development: Responsible for managing and tracking deliverables for various Physician Incentive Programs for large IPA network Managing quality performance for NextGeneration ACO Program, Shared Savings Program and Physician Payment Arrangement programs Optimizing Technology Platforms: Various Electronic medical records (EMR adoption specifically creating manuals and providing training) Other clinical/technological solutions closely collaborating with clinical solutions vendors to support physicians and patients Developer of Chronic Care Management and Reducing Readmissions Toolkits and Behavioral Health Integration Readiness Assessment for practice engagement strategies Advanced knowledge healthcare quality metrics: Daily, collaboration with health plans on managing quality incentive programs Business and Clinical Practice Transformation: Subject Matter Expert in Workflow and Process Development for clinical solutions at large hospital health system Producing practice readiness assessments, annual quality improvement work plans and data driven reports for clinics and hospital partners Strong clinical performance improvement tracking capabilities including comprehensive data share and data interpretation in the clinic setting Daily, practice engagement work with small sized clinics to large hospital health systems focused on developing well-rounded clinical care teams to champion quality improvement initiatives Built care teams for patient-centered transformation activities including but not limited to: building a sustainable population health model in the clinic setting with chronic care management, disease care management, self-management, shared decision making strategies, and medication monitoring Show less Business and Clinical Practice Development: Responsible for managing and tracking deliverables for various Physician Incentive Programs for large IPA network Managing quality performance for NextGeneration ACO Program, Shared Savings Program and Physician Payment Arrangement programs Optimizing Technology Platforms: Various Electronic medical records (EMR adoption specifically creating manuals and providing training) Other clinical/technological solutions closely collaborating… Show more Business and Clinical Practice Development: Responsible for managing and tracking deliverables for various Physician Incentive Programs for large IPA network Managing quality performance for NextGeneration ACO Program, Shared Savings Program and Physician Payment Arrangement programs Optimizing Technology Platforms: Various Electronic medical records (EMR adoption specifically creating manuals and providing training) Other clinical/technological solutions closely collaborating with clinical solutions vendors to support physicians and patients Developer of Chronic Care Management and Reducing Readmissions Toolkits and Behavioral Health Integration Readiness Assessment for practice engagement strategies Advanced knowledge healthcare quality metrics: Daily, collaboration with health plans on managing quality incentive programs Business and Clinical Practice Transformation: Subject Matter Expert in Workflow and Process Development for clinical solutions at large hospital health system Producing practice readiness assessments, annual quality improvement work plans and data driven reports for clinics and hospital partners Strong clinical performance improvement tracking capabilities including comprehensive data share and data interpretation in the clinic setting Daily, practice engagement work with small sized clinics to large hospital health systems focused on developing well-rounded clinical care teams to champion quality improvement initiatives Built care teams for patient-centered transformation activities including but not limited to: building a sustainable population health model in the clinic setting with chronic care management, disease care management, self-management, shared decision making strategies, and medication monitoring Show less



Montefiore Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Change Management Coach

  • Dec 2013 - Dec 2015

  Change Management Extension of Senior Leadership: Consistent collaboration and strategic development with Montefiore Medical Group leadership for overall deliverables and achievements in building patient-centered medical homes for each clinic Data sharing on a quarterly basis with regional medical directors and strategy discussions around practice engagement and performance improvement opportunities Assisted in the creation, development and facilitation of Quarterly Learning… Show more Change Management Extension of Senior Leadership: Consistent collaboration and strategic development with Montefiore Medical Group leadership for overall deliverables and achievements in building patient-centered medical homes for each clinic Data sharing on a quarterly basis with regional medical directors and strategy discussions around practice engagement and performance improvement opportunities Assisted in the creation, development and facilitation of Quarterly Learning Collaborative Sessions for Montefiore Medical Group Daily practice engagement activities include: Transforming clinical care processes and responsible for designing new patient-centered workflows Structure, coordinate and facilitate consistent PCMH team meetings with clinical staff and providers Lead quality meetings and collaborate with practice staff to organize clinical training sessions and workflow roll-out to support PCMH transformation Evaluate process data and clinical data with practice care teams Train clinical practices on how to utilize data and reporting to drive ongoing performance improvement efforts and motivate a proactive clinic environment Data Collection and Submission of Patient-Centered Medical Home, NCQA application for Montefiore Medical Group practices Show less Change Management Extension of Senior Leadership: Consistent collaboration and strategic development with Montefiore Medical Group leadership for overall deliverables and achievements in building patient-centered medical homes for each clinic Data sharing on a quarterly basis with regional medical directors and strategy discussions around practice engagement and performance improvement opportunities Assisted in the creation, development and facilitation of Quarterly Learning… Show more Change Management Extension of Senior Leadership: Consistent collaboration and strategic development with Montefiore Medical Group leadership for overall deliverables and achievements in building patient-centered medical homes for each clinic Data sharing on a quarterly basis with regional medical directors and strategy discussions around practice engagement and performance improvement opportunities Assisted in the creation, development and facilitation of Quarterly Learning Collaborative Sessions for Montefiore Medical Group Daily practice engagement activities include: Transforming clinical care processes and responsible for designing new patient-centered workflows Structure, coordinate and facilitate consistent PCMH team meetings with clinical staff and providers Lead quality meetings and collaborate with practice staff to organize clinical training sessions and workflow roll-out to support PCMH transformation Evaluate process data and clinical data with practice care teams Train clinical practices on how to utilize data and reporting to drive ongoing performance improvement efforts and motivate a proactive clinic environment Data Collection and Submission of Patient-Centered Medical Home, NCQA application for Montefiore Medical Group practices Show less



The Verden Group / IPMSO

• Hospitals and Health Care
• 1 - 100 Employee

• Patient-Centered Medical Home Consultant

  • Sep 2012 - Mar 2013

  Business and Clinical Practice Transformation: Provided consistent consultation and training to help clients (practices) understand NCQA standards, policies and procedures needed to meet recognition requirements Assist clients (practices) in enhancing physician-patient relationships and enhanced patient/family engagement Assist clients (practices) with gap analysis and data management Use day-to-day project management tool (Basecamp Platform) to communicate with clients… Show more Business and Clinical Practice Transformation: Provided consistent consultation and training to help clients (practices) understand NCQA standards, policies and procedures needed to meet recognition requirements Assist clients (practices) in enhancing physician-patient relationships and enhanced patient/family engagement Assist clients (practices) with gap analysis and data management Use day-to-day project management tool (Basecamp Platform) to communicate with clients (practices) and provide regular updates and status on recognition process along with assignment of tasks to care team members Documentation Management: Conducted an assessment of documentation compliance provided by clients (practices) to meet NCQA standards for various recognition levels dependent on client (practice) goals Helped to develop templates, write policies and protocols to meet client (practice) needs and adhere to NCQA PCMH standards Prepare documentation for clients (practices) with NCQA’s Interactive Survey System application for PCMH recognition Managing PHI information and documentation efficiently and sensitively Show less Business and Clinical Practice Transformation: Provided consistent consultation and training to help clients (practices) understand NCQA standards, policies and procedures needed to meet recognition requirements Assist clients (practices) in enhancing physician-patient relationships and enhanced patient/family engagement Assist clients (practices) with gap analysis and data management Use day-to-day project management tool (Basecamp Platform) to communicate with clients… Show more Business and Clinical Practice Transformation: Provided consistent consultation and training to help clients (practices) understand NCQA standards, policies and procedures needed to meet recognition requirements Assist clients (practices) in enhancing physician-patient relationships and enhanced patient/family engagement Assist clients (practices) with gap analysis and data management Use day-to-day project management tool (Basecamp Platform) to communicate with clients (practices) and provide regular updates and status on recognition process along with assignment of tasks to care team members Documentation Management: Conducted an assessment of documentation compliance provided by clients (practices) to meet NCQA standards for various recognition levels dependent on client (practice) goals Helped to develop templates, write policies and protocols to meet client (practice) needs and adhere to NCQA PCMH standards Prepare documentation for clients (practices) with NCQA’s Interactive Survey System application for PCMH recognition Managing PHI information and documentation efficiently and sensitively Show less



ENT and Allergy Associates, LLP

• Tarrytown, New York

• Policies and Procedures Specialist

  • Nov 2011 - Sep 2012

  Policies and Procedures Project: Revamped and standardized exisiting policies and procedures for ENT and Allergy Associates, LLP Corporate Collaborate with senior management teams to develop strategies and implementation of Online Policy and Procedures manuals for several clinical departments Updated and maintained in-house resources (Intranet), daily use of SharePoint Experience with NextGen EMR system, ensuring meaningful use requirements are met OASIS Project: Worked… Show more Policies and Procedures Project: Revamped and standardized exisiting policies and procedures for ENT and Allergy Associates, LLP Corporate Collaborate with senior management teams to develop strategies and implementation of Online Policy and Procedures manuals for several clinical departments Updated and maintained in-house resources (Intranet), daily use of SharePoint Experience with NextGen EMR system, ensuring meaningful use requirements are met OASIS Project: Worked closely with Director of Compliance/Chief of Regulatory Affairs Responsible for organizing data efficiently and accurately, arranging confidential and private information in accordance with HIPAA regulations Analyze confidential claims information to transfer to a well-organized database (Microsoft Access) Show less Policies and Procedures Project: Revamped and standardized exisiting policies and procedures for ENT and Allergy Associates, LLP Corporate Collaborate with senior management teams to develop strategies and implementation of Online Policy and Procedures manuals for several clinical departments Updated and maintained in-house resources (Intranet), daily use of SharePoint Experience with NextGen EMR system, ensuring meaningful use requirements are met OASIS Project: Worked… Show more Policies and Procedures Project: Revamped and standardized exisiting policies and procedures for ENT and Allergy Associates, LLP Corporate Collaborate with senior management teams to develop strategies and implementation of Online Policy and Procedures manuals for several clinical departments Updated and maintained in-house resources (Intranet), daily use of SharePoint Experience with NextGen EMR system, ensuring meaningful use requirements are met OASIS Project: Worked closely with Director of Compliance/Chief of Regulatory Affairs Responsible for organizing data efficiently and accurately, arranging confidential and private information in accordance with HIPAA regulations Analyze confidential claims information to transfer to a well-organized database (Microsoft Access) Show less



Grieco, Oates & DeFilippo, LLC

• Legal Assistant

  • Aug 2009 - Aug 2010

  Composed legal correspondence and aided in preparation of legal documents, i.e. complaints, interrogatories and summary judgement Researched court procedures and requirements for filing legal documents including analysis and organization of confidential information for attorney use Administrative duties; provided friendly reception at front office and on phone, regularly scheduled and arrange meetings, managed calendars for two attorneys, filed confidential client records Managed… Show more Composed legal correspondence and aided in preparation of legal documents, i.e. complaints, interrogatories and summary judgement Researched court procedures and requirements for filing legal documents including analysis and organization of confidential information for attorney use Administrative duties; provided friendly reception at front office and on phone, regularly scheduled and arrange meetings, managed calendars for two attorneys, filed confidential client records Managed billing via Quickbooks software Trained two new employees on administrative, research and organizational tasks Show less Composed legal correspondence and aided in preparation of legal documents, i.e. complaints, interrogatories and summary judgement Researched court procedures and requirements for filing legal documents including analysis and organization of confidential information for attorney use Administrative duties; provided friendly reception at front office and on phone, regularly scheduled and arrange meetings, managed calendars for two attorneys, filed confidential client records Managed… Show more Composed legal correspondence and aided in preparation of legal documents, i.e. complaints, interrogatories and summary judgement Researched court procedures and requirements for filing legal documents including analysis and organization of confidential information for attorney use Administrative duties; provided friendly reception at front office and on phone, regularly scheduled and arrange meetings, managed calendars for two attorneys, filed confidential client records Managed billing via Quickbooks software Trained two new employees on administrative, research and organizational tasks Show less



Mountainside Hospital

• Hospitals and Health Care
• 200 - 300 Employee

• Cardiovascular Technician

  • Jul 2007 - May 2008

  Assisted physicians with diagnosis and treatment of various cardiovascular problems, particularly echocardiography Performed Electrocardiograms on patients in ER, Intensive Care Units, and Floors and presented results to medical staff/specialists Instructed and assisted patients with holter monitoring and treadmill stress tests Trained 2 new employees on process/procedures Maintained accurate up-to-date records including coding of patient information, editing EKGs, filing patient… Show more Assisted physicians with diagnosis and treatment of various cardiovascular problems, particularly echocardiography Performed Electrocardiograms on patients in ER, Intensive Care Units, and Floors and presented results to medical staff/specialists Instructed and assisted patients with holter monitoring and treadmill stress tests Trained 2 new employees on process/procedures Maintained accurate up-to-date records including coding of patient information, editing EKGs, filing patient information Show less Assisted physicians with diagnosis and treatment of various cardiovascular problems, particularly echocardiography Performed Electrocardiograms on patients in ER, Intensive Care Units, and Floors and presented results to medical staff/specialists Instructed and assisted patients with holter monitoring and treadmill stress tests Trained 2 new employees on process/procedures Maintained accurate up-to-date records including coding of patient information, editing EKGs, filing patient… Show more Assisted physicians with diagnosis and treatment of various cardiovascular problems, particularly echocardiography Performed Electrocardiograms on patients in ER, Intensive Care Units, and Floors and presented results to medical staff/specialists Instructed and assisted patients with holter monitoring and treadmill stress tests Trained 2 new employees on process/procedures Maintained accurate up-to-date records including coding of patient information, editing EKGs, filing patient information Show less