Ashailan Moodley
Director - Accrete South Africa at Accrete Solutions- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Bennie Schönfeldt
Ashailan is a very knowledgeable person around many aspects of business and particularly contact centres. He's worked extensively in establishing and managing contact centre support environments including WFM, Quality, Training, MIS and Pre-Sales. He is particularly strong in business optimisation and scenario planning. He is good with clients and understanding their needs and proposing an applicable solution. He is always professional and approachable! In my personal capacity I have learned a lot from Ashailan!
Avesh Singh
Ashailan is a detail oriented, highly focused individual that constantly goes above and beyond the call of duty to ensure that tasks are completed. He has strong project leadership skills and is HIGHLY intelligent. Ashailan would be an asset to any company that employs him.
Bennie Schönfeldt
Ashailan is a very knowledgeable person around many aspects of business and particularly contact centres. He's worked extensively in establishing and managing contact centre support environments including WFM, Quality, Training, MIS and Pre-Sales. He is particularly strong in business optimisation and scenario planning. He is good with clients and understanding their needs and proposing an applicable solution. He is always professional and approachable! In my personal capacity I have learned a lot from Ashailan!
Avesh Singh
Ashailan is a detail oriented, highly focused individual that constantly goes above and beyond the call of duty to ensure that tasks are completed. He has strong project leadership skills and is HIGHLY intelligent. Ashailan would be an asset to any company that employs him.
Bennie Schönfeldt
Ashailan is a very knowledgeable person around many aspects of business and particularly contact centres. He's worked extensively in establishing and managing contact centre support environments including WFM, Quality, Training, MIS and Pre-Sales. He is particularly strong in business optimisation and scenario planning. He is good with clients and understanding their needs and proposing an applicable solution. He is always professional and approachable! In my personal capacity I have learned a lot from Ashailan!
Avesh Singh
Ashailan is a detail oriented, highly focused individual that constantly goes above and beyond the call of duty to ensure that tasks are completed. He has strong project leadership skills and is HIGHLY intelligent. Ashailan would be an asset to any company that employs him.
Bennie Schönfeldt
Ashailan is a very knowledgeable person around many aspects of business and particularly contact centres. He's worked extensively in establishing and managing contact centre support environments including WFM, Quality, Training, MIS and Pre-Sales. He is particularly strong in business optimisation and scenario planning. He is good with clients and understanding their needs and proposing an applicable solution. He is always professional and approachable! In my personal capacity I have learned a lot from Ashailan!
Avesh Singh
Ashailan is a detail oriented, highly focused individual that constantly goes above and beyond the call of duty to ensure that tasks are completed. He has strong project leadership skills and is HIGHLY intelligent. Ashailan would be an asset to any company that employs him.
Experience
-
Accrete Consulting Solutions
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Director - Accrete South Africa
-
Dec 2022 - Present
-
-
Project Manager
-
Sep 2022 - Dec 2022
-
-
-
-
Founding Partner
-
Jan 2019 - Dec 2022
-
-
-
-
Senior Operations Manager
-
Oct 2016 - Oct 2018
-
-
-
Gijima
-
South Africa
-
IT Services and IT Consulting
-
700 & Above Employee
-
Business Analyst - Integrated Service Cantre
-
Dec 2010 - Sep 2013
-
-
-
Rewardsco Contact Centres
-
Outsourcing and Offshoring Consulting
-
1 - 100 Employee
-
Head of Planning
-
2008 - Dec 2010
-
-
-
-
Divisional Manager - Activcontact
-
Feb 2006 - Jan 2008
Activcontact was the brand that housed the outsource contact centre operation within Interactive Technologies. My role with this operation was involved from the conceptualization, build and startup of the outsource operation to the performance manangemnt of the operation once live. This included approaching clients in a Sales and Marketing Role, responding to tenders, formulating proposals and securing the business proposition. Activcontact was the brand that housed the outsource contact centre operation within Interactive Technologies. My role with this operation was involved from the conceptualization, build and startup of the outsource operation to the performance manangemnt of the operation once live. This included approaching clients in a Sales and Marketing Role, responding to tenders, formulating proposals and securing the business proposition.
-
-
-
Absa Group
-
South Africa
-
Financial Services
-
700 & Above Employee
-
Manager - Resource Integration
-
Oct 2003 - Feb 2006
Headed up the Resource Planning Team that ensured workforce management, real time monitoring support, process optimization and strategy qualification for the contact centre operation. The Absa Contact Centre is the largest contact centre in the Southern Hemisphere. It consists of 1450 seats under one roof, and running a multishift support wnvironment for this type of operation exposed me to challenges that are not prevelant in many other environments. Headed up the Resource Planning Team that ensured workforce management, real time monitoring support, process optimization and strategy qualification for the contact centre operation. The Absa Contact Centre is the largest contact centre in the Southern Hemisphere. It consists of 1450 seats under one roof, and running a multishift support wnvironment for this type of operation exposed me to challenges that are not prevelant in many other environments.
-
-
-
Absa Group
-
South Africa
-
Financial Services
-
700 & Above Employee
-
Analyst - Resource Planning
-
Dec 2001 - Aug 2003
Did workforce managment planning for the The Absa Contact centre's Telephone Banking, Home Loans and Vehicle Finance callcentres. Planned out for 6 weeks ahead based on data collected hostorically, and advised the monitoring team on critical planned variable thar needed to be escalated should their thresholds be breached. Did workforce managment planning for the The Absa Contact centre's Telephone Banking, Home Loans and Vehicle Finance callcentres. Planned out for 6 weeks ahead based on data collected hostorically, and advised the monitoring team on critical planned variable thar needed to be escalated should their thresholds be breached.
-
-
Education
-
1992 - 1996
University of KwaZulu-Natal
B Sc. (Eng) (CH), Chemical Engineering -
1987 - 1991
Northbury Park
Matric
Community
