Client Success Manager, Partnerships

• Nov 2022 - Present

•Guided new clients with the product implementation through subscription sizing stages to set them to success with the product and managed over 150 B2B e-commerce accounts across the North American region •Maintained and developed client relationships through regular communication, check-ins, and performance reviews to reduce churn •Acted as a liaison between clients & the support teams to reduce the TAT through structured communication •Identified potential new sales lead via existing clients to increase referral percentage •Compiled and updated customer reports for strategic and product development for the members of the board Show less

Operations Supervisor

• Dec 2021 - Jun 2022

Customer Success Associate

• Apr 2020 - Dec 2020

•Led a team of 4 for a new project initiative called “10K”, delivered seamless product experience by improving on deliveries of products using a feedback loop, increasing customer retention and revenue by $1.4 Million.•Mentored three cohorts of 450 learners pursuing Global MBA from Deakin and LBS University, analyzed learner performance, and provided guidance •Led a special customer success-focused project during the pandemic, increasing student retention by 95% in 45 days. •Organised entire history in a database, presented the progress of different cohorts, prepared reports for analysis of feedback to derive key insights such as course, content, and faculty •Coordinated with the delivery, content, and program departments and provided them constant feedback from the learner’s end for a corrective feedback loop in the system, creating a smooth learning experience and superior quality learning experience. Show less

Business Development Representative- Inside Sales

• Jan 2020 - Mar 2020

•Performed lead generation through different affiliates and college marketing via internet networks and paid media/ content marketing through analytical and communication skills for targeted groups •Completed the target of generation of 800 leads and connected 100 of those to sales consultants, resulting in revenue generation of INR 2 Crores on a team level.

Communications System Engineer

• Jun 2018 - May 2019

•Trained in Network Operations in Telecom Network and Microwave I&C Project in 2G/3G network •Successfully erected 1 network tower using ground research and frequency bandwidth techniques within 30 days •Trained in Network Operations in Telecom Network and Microwave I&C Project in 2G/3G network •Successfully erected 1 network tower using ground research and frequency bandwidth techniques within 30 days

Electronic Design Engineer

• Jun 2017 - May 2018

Worked on the LED and Motor programming through CVision. Worked on the LED and Motor programming through CVision.