Asha Janardanan

Cabin Crew at Singapore Airlines
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Languages
  • English Native or bilingual proficiency
  • Tamil Native or bilingual proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Baltej Singh

Asha was a delight to work with. Very enthusiastic, friendly, polite and patient when it came to sharing knowledge about work. She has great customer service skills and knew how to handle every situation when it came to passengers and safety issues.

Devon Zheng

Extremely outgoing, positive and fun individual that never fails to bond well with others.

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Credentials

  • Converting Challenges into Opportunities
    University of California San Diego
    Jun, 2020
    - Nov, 2024
  • Critical Thinking Bundle
    NTUC LearningHub
    Jun, 2020
    - Nov, 2024
  • Emotional Intelligence
    NTUC LearningHub
    Jun, 2020
    - Nov, 2024
  • Introduction to Leadership
    NTUC LearningHub
    Jun, 2020
    - Nov, 2024
  • Self Leadership: Developing Yourself
    NTUC LearningHub
    Jun, 2020
    - Nov, 2024
  • Introduction to Psychology
    Yale University
    May, 2020
    - Nov, 2024
  • Advanced Certificate in Adult Teaching (ACTA)
    Workforce Singapore
    Sep, 2019
    - Nov, 2024
  • Acquire Industry Knowledge
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Demonstrate the Service Vision
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Engage in Service Innovation Initiatives
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Implement Operations for Service
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Project a Positive Image
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Provide Go-the-Extra-Mile Service
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Respond to Service Challenges
    Workforce Singapore
    Mar, 2016
    - Nov, 2024
  • Work in a Diverse Service Environment
    Workforce Singapore
    Mar, 2016
    - Nov, 2024

Experience

    • Singapore
    • Airlines and Aviation
    • 700 & Above Employee
    • Cabin Crew
      • Dec 2015 - Present

      - Highly skilled in customer service - First Aid qualified - Completed over 5000 hours of international flights with Boeing and Airbus Jets - Ensured safety and security standards as prescribed into CAAS rulings and to company regulations, while trained to handle emergency situations. - Comprehensive knowledge and ability to ensure conformance to all regulations with respect to occupational health and safety. - Mentor/coach new flight attendants in customer service, service standards, safety regulations and health and sanitary standards. Show less

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • International Assignment Consultant
      • Aug 2022 - Mar 2023

    • Singapore
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Swab Site Supervisor
      • Nov 2019 - Nov 2021

      - Managed team of 15 professionals - Guaranteed brand and operating standards are met to support consistency - Build and develop a team that consistently meets or exceeds specific performance metrics (quality, customer satisfaction adherence to schedule, absenteeism and attrition.) - Evaluated and documented employees' performance and provided feedback in Competency Assessments - Report writing and submission of incidents that occurred during operation, if any - Managed team of 15 professionals - Guaranteed brand and operating standards are met to support consistency - Build and develop a team that consistently meets or exceeds specific performance metrics (quality, customer satisfaction adherence to schedule, absenteeism and attrition.) - Evaluated and documented employees' performance and provided feedback in Competency Assessments - Report writing and submission of incidents that occurred during operation, if any

  • Freelance
    • Singapore
    • Customer Service Trainer
      • May 2020 - Sep 2020

      - Conducted training to for all staff to enhance sales and immediately increasing sales and service productivity by 60% - Successfully attained increase in revenue by 25% within the first month of training - Wrote training materials including employee customer service training manuals for use by store manager - Designed and implemented ongoing customer service training programs for The Elephant Room - Mentored new hires, resulting in 2 being promoted to new positions - Conducted training to for all staff to enhance sales and immediately increasing sales and service productivity by 60% - Successfully attained increase in revenue by 25% within the first month of training - Wrote training materials including employee customer service training manuals for use by store manager - Designed and implemented ongoing customer service training programs for The Elephant Room - Mentored new hires, resulting in 2 being promoted to new positions

    • New Zealand
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Human Resources Coordinator
      • Mar 2014 - Jun 2015

      - Assisted with all internal and external HR related inquiries or requests.· - Maintain both hard and digital copies of employees' records.· - Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.· - Schedule meetings, interviews, HR events and maintain agendas.· - Coordinate training sessions and seminars.· - Perform orientations and update records of new staff - Assisted with all internal and external HR related inquiries or requests.· - Maintain both hard and digital copies of employees' records.· - Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.· - Schedule meetings, interviews, HR events and maintain agendas.· - Coordinate training sessions and seminars.· - Perform orientations and update records of new staff

Education

  • AUT University
    Bachelor of Education (Primary Teaching), Education
    2012 - 2014
  • Institute for Adult Learning Singapore
    Advanced Certificate in Learning and Performance, Adult Literacy Tutor/Instructor
    2018 - 2018
  • Papatoetoe High School (New Zealand)
    English, Statistics and Modelling, Geography, Social Studies, Travel and Tourism
    2008 - 2011

Community

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