Experience

The Warren Comprehensive School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Exams Officer and Data Manager

  • Mar 2016 - Present



LOXFORD SCHOOL TRUST LIMITED

• Data Manager

  • Jan 2015 - Present



Ryman

• Retail
• 400 - 500 Employee

• Deputy Manager

  • Apr 2009 - Jan 2015

  • To ensure the successful running of the store including responsibility for Staff Management, Health and Safety of Staff and Customers.• Main Key Holder, Office Administration (including Payroll), Cash Handling, Refund and Exchanges, Customer Complaints,.• General Enquiries in person and over the telephone, providing high standards of Customer Service, Product and Services Promotion (requiring extensive product knowledge), Overseeing. • In-Store Services such as DHL courier processing, Online Customer Ordering, Faxes, Photocopying, Binding and Laminating and Liaison with Head Office and other branches. • To ensure all of the above is achieved through successful team working.

• Customer Service Assistant

  • Sep 2002 - Mar 2009



ChildLine

• Fundraising
• 1 - 100 Employee

• Switchboarder- Volunteering

  • Jun 2008 - Jun 2009

  - To listen to each call on its own merit and respond with respect.- To work within Childline's policies and procedures to offer a service to children and young people.- Give clear information/instructions when transferring a call to a counsellor or when encouraging children and young people to call back.- Work withing the systems to ensure as many calls as possible are answered and offered a service.- Ensure there is a smooth flow of calls with no one caller blocking the line.- To be able to assess priority needs and deal with them through the supervisor.- To work as part of a team and be comfortable asking for support.- To maintain confidentiality within Childline.