Experience

Pictureworks
• Australia
• 1 - 100 Employee
• Business Development Manager

  • Jul 2023 - Present


Australia

• Transportation/Trucking/Railroad
• 500 - 600 Employee

• Working Holiday Maker

  • Oct 2019 - Jul 2023

  •Ride Operator at Dreamworld •Divemaster and dive guide at Cruise Whitsundays •Transport Reservations Officer at Mount Buller Ski Resort •Fruit Picker and Packer at Nerrigundah Berries •Warehouse Pick -Packer at Big 8 •Cafe All-Rounder at Cafe 63 •Ride Operator at Dreamworld •Divemaster and dive guide at Cruise Whitsundays •Transport Reservations Officer at Mount Buller Ski Resort •Fruit Picker and Packer at Nerrigundah Berries •Warehouse Pick -Packer at Big 8 •Cafe All-Rounder at Cafe 63



Salted Caramel Cafe

• Manager, Operations

  • Oct 2020 - Jan 2022

  •Oversaw recruitment, training, and retention of a high-performing team that ensured efficient operations and customer satisfaction •Maintained product quality and inventory levels to ensure product availability and profitability •Developed and executed promotional campaigns that boosted sales and brand awareness •Collaborated with senior management to align operations with organizational goals and revenue objectives •Monitored key performance indicators and leveraged data insights to make informed decisions •Fostered a positive work environment that promoted teamwork, creativity, and excellence Show less



Pictureworks Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Head, Operations and Operations Integration (SG/MY)

  • Jan 2019 - Oct 2019

  •Managed operations and integrated processes across countries, leading a team of 80 employees•Drove more than 50% of the SG and MY revenues through innovative solutions and business development strategies•Identified and capitalized on new growth opportunities by conducting market research and implementing new directives•Collaborated with senior management to develop long-term strategies that aligned with organizational goals and values•Cultivated strong relationships with partners such as Singapore Flyer, Snow City, Gardens by the Bay, Kidzania, LEGOLAND Malaysia•Negotiated service level agreements and facilitated contract signings to ensure successful partnerships Show less

• Manager, Operations Integration

  • Aug 2017 - Jan 2019

  •Established and maintained strong relationships with key partners, including Shanghai Disney Resort, Hong Kong Disneyland, and Village Roadshow Themeparks.•Prepared and presented RFIs, RFPs, and business proposals to potential clients, including top players in the theme park industry.•Coordinated the first PhotoPass Day in Shanghai Disney Resort, resulting in a significant increase in product sales.•Worked closely with Entertainment, F&B, Hotel, Park Operations, and Merchandise teams to ensure seamless operations. Show less

• Manager, Operations (Training)

  • Apr 2016 - Aug 2017

  •Conducted comprehensive trainings for more than 300 staff, covering park information, guest service, basic English, and operational flow and processes.•Pioneered a series of incentive and reward programs to drive operational excellence and improve staff engagement.•Successfully managed and optimized the effectiveness and efficiency of the team, resulting in a 30% reduction in manpower costs.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Relationship Manager

  • Oct 2015 - Apr 2016

  • Provide financial advice to clients through offering wealth management solutions, such as insurance, structured deposits, loans and unit trusts • Play an active part in planning campaigns across or within the branch • Develop and strengthen long-term relationships with clients • Provide financial advice to clients through offering wealth management solutions, such as insurance, structured deposits, loans and unit trusts • Play an active part in planning campaigns across or within the branch • Develop and strengthen long-term relationships with clients

• Retail Guest Service Associate

  • 2011 - 2015

  • Contribute to the Guest’s Park experience by anticipating their needs and offering Park information including events and directions • Look for opportunities to communicate with Guests and recommend the variety of service offered by Pictureworks • Be an advocate of PictureAir • Foster an inclusive environment where all Guests are welcomed, respected, valued and appreciated • Capture high-quality Guest photos and utilising the guidelines for image composition • Create an individualised memorable experience for Guests while capturing their photos • Capture candid moments of Guests by integrating and supporting all operations Show less



Viking Offshore & Marine

• Singapore
• Maritime Transportation
• 1 - 100 Employee

• HR Intern

  • May 2014 - Jul 2014

  • Daily update of ISRPS and keying in of leaves into IHRS system and e-Citrix • Calculated overtime hours and checking the overtime entitlement category • Analysed employee details database and updated leave reports and payroll summary • Coordinated a CSR program involving more than 300 colleagues with an external vendor • Daily update of ISRPS and keying in of leaves into IHRS system and e-Citrix • Calculated overtime hours and checking the overtime entitlement category • Analysed employee details database and updated leave reports and payroll summary • Coordinated a CSR program involving more than 300 colleagues with an external vendor



TPS Corporate Services Pte Ltd

• Real Estate
• 1 - 100 Employee

• Temp Admin/Data Entry

  • Jul 2013 - Aug 2013

  • Data entry into new system- Salesforce • Prepared incorporation documents (Share certificates, registers of shareholders, members, secretaries) • Closely examined share transactions • Coached fellow colleagues about the usage of Salesforce • Data entry into new system- Salesforce • Prepared incorporation documents (Share certificates, registers of shareholders, members, secretaries) • Closely examined share transactions • Coached fellow colleagues about the usage of Salesforce



Wearnes Automotive

• Thailand
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Temp Guest Relation Officer

  • Feb 2011 - Mar 2011

  • Handled transactions of up to $50,000 • First hand interaction with affluent clients • Ensured highest client satisfaction and retention rates • Handled transactions of up to $50,000 • First hand interaction with affluent clients • Ensured highest client satisfaction and retention rates