Experience

ABS Connect Pte Ltd

• Singapore
• Human Resources Services
• 1 - 100 Employee

• Account Manager

  • Dec 2021 - Present

• Delivery Coordinator

  • Sep 2021 - Nov 2021

  - Liasing with clients and having daily calls to ensure smooth flow of information - Maintaining daily, weekly and monthly reports based on business requirements.- Reviewing resumes and identifying the best resources among the pool of internal database and candidates sourced by the team- Monitor team performance and ensure that the team is productive and successful- Maintaining and updating internal database - Assisting the Head of Business Development in daily activities and follow ups- Coordinating with the management to highlight issues and strategize solutions to ensure better output in terms of numbers as well as quality - Involved in Ad-hoc activities like payroll, quarterly reviews, appraisal etc. Show less



Freelance

• Bengaluru, Karnataka, India

• Freelance Consultant

  • Aug 2020 - Aug 2021

  Technical Recruiter: August 2020 - March 2021 (7 months) Multiple Clients across various geographies (ATcon Global, TechBridge Market, Tech Mahindra, Accenture, Sutherland Global Services, Computacenter etc.) - Pre-screening candidates through phone interviews. - Identifying the best fitment of resources - Talking to relevant resources across various geographies and suggesting solutions to the client in order to solve business problems - Coordinating and scheduling interviews through google meet, MS Teams, Zoom meetings etc. - Preparing offer documents and closing on offers. - Engaging and maintaining a close relationship with candidates from offer acceptance till joining to ensure successful backout management - Facilitating smooth on-boarding of hired candidates in coordination with the facilities and training teams. Project Executive March 2021 - August 2021 (5 months) - Preparing presentations and creating content for client meetings - Anticipate and address escalations and advise on prioritizing business issues - Participate in customer engagement activities such as project presentations, weekly catch-up calls and team meetings - Involved in gathering, understanding and scoping the requirements, sizing the efforts and providing estimations - Provide documentations for the proposed solution with timelines, assumptions and technical write-ups - Coordination with various teams and vendors to deliver the promised end solution and deliverables - Design metrices to review the performance of the team - Provide feedback and inputs on how to improve the process and efficiency of current methods and work flow Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Escalation Engineer

  • Jan 2019 - Jul 2020

  - Front-facing Client meetings and conferences to represent the Line of Business and suggest inputs and tangible solutions to improve the process and functioning of various teams - Training the team on communication and recovery skills - Training junior associates and L1 technicians on resolving various issues - Handling Escalations and resolving complex technical issues - Advanced troubleshooting on apps in the Microsoft Office Suite on Windows and Mac OS - Manager Calls/ Recovery calls to ensure superior customer satisfaction & retention - Upselling and upgrading customers to latest products and services Show less