Experience

Smart Homes For Living

• Australia
• Construction
• 1 - 100 Employee

• New Homes Design and Sales Consultant

  • Mar 2023 - Present



New Choice Homes

• Australia
• Construction
• 1 - 100 Employee

• New Homes Design and Sales Consultant

  • Sep 2021 - Feb 2023



Redink Homes

• Australia
• Construction
• 1 - 100 Employee

• New Homes Design and Sales Consultant

  • Jan 2019 - Sep 2021



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Location Manager

  • Oct 2017 - Dec 2018

  My main responsibility in this role is to deliver effective management of location operations, ensuring profitability, quality customer service and revenue growth in accordance with the corporate strategy and within the designated budget. I direct all aspects of staff management, ensuring excellent team performance to achieve station KPIs. I manage the recruitment of staff, ensuring suitability to set roles and alignment to the company vision. I also undertake fleet management, controlling and planning the fleet in advance, conducting 5-day forecasts for cars and commercial vehicles. I regularly confirm adequate fleet availability for the next 48 hours while ensuring sufficient fleet mix to achieve and exceed overall station utilisation targets. Moreover, I drive sales within the location, meeting targets and increasing profitability by continuously identifying additional opportunities to grow revenue. I also perform critical administrative functions, ensuring all is completed in line with operating procedures and deadlines. Additionally, I guarantee the safety and security of staff, customers, premises, vehicles, cash and equipment and monitor the accurate implementation of all WHS policies and procedures. Show less



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Operations Manager

  • Jul 2016 - Oct 2017

  My role entailed directing successful company operations of a key airport location, generating an average of 138,000 transactions and $23M annual revenue while leading a team of six Duty Managers and 106 team members. I oversaw the financial management, daily operational performance and overall management of the Turnaround Centre. I developed methods and strategies to ensure the effective utilisation and turnaround of vehicles based on reservation profile and customer needs. I also oversaw the maintenance and excellent condition of vehicles provided to customers as per AB Group standards. I took the lead in managing all areas of employee and customer relations, ensuring the delivery of the highest level of internal and external customer service. I also build productive customer relationships through the effective management and resolution of customer complaints. In addition, I plan, schedule, manage and monitor the staffing levels in line with the business volume and company targets. Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Operations Manager

  • Dec 2014 - Jul 2016

  In this role, I led the overall management of a key airport location and Turnaround Centre, ensuring excellent financial management and high level operational performance. I managed and improved employee and customer relations, establishing a reputation for exceptional customer service and establishing a cohesive and high performing Airport Operations team.I was also responsible for the management, maintenance and preparation of all fleet. I developed process improvement initiatives to deliver revenue growth and margin improvement and devised strategic continuous improvement programs to enhance service quality and develop staff capabilities. I also monitored corporate and regulatory compliance and health and safety standards. Show less

• Fleet Manager

  • Dec 2013 - Nov 2014

  During my tenure in this role, I assumed accountability for all vehicles in any existing maintenance status at external or internal vendors within my designated region. I improved processes to achieve set turnaround times of all vehicles out of service whilst maintaining minimal cost. I also supported the company’s continued growth by reducing time in repair status and having all vehicles available for rent. I was able to successfully maximise the utilisation of available fleet through effective management and control, ensuring efficiency of processes around fleet maintenance. Furthermore, I managed relationships with outside providers of maintenance services, monitoring performance and set KPIs. Show less

• Customer Service Manager

  • Jun 2011 - Nov 2013

  My role mainly involved assuming responsibility for the management and improvement of employee and customer relations, prioritising the delivery of high calibre customer service at a key airport location. I contributed to the success of overall management and daily operational performance, leading and maintaining a cohesive and high performing team. I also supported the brand development and positive representation of Hertz through corporate image preservation. Apart from these, I generated customer service strategies to contribute to revenue growth and margin improvement while driving continuous improvement and training staff in service quality and customer satisfaction. Show less

• Duty Manager

  • Aug 2009 - May 2011

  In this role, I oversaw daily operations while promoting the delivery of outstanding customer service and improvement of sales performance and revenue. I was responsible for leading, motivating and developing the staff while creating a strong team oriented culture. I maximised business growth and performance through the effective management of operational and financial controls and developed sound risk management principles and systems. I also assumed accountability for health and safety issues and ensured compliance with all internal and external requirements. Show less

• Rental Sales Agent

  • Sep 2008 - Jul 2009

  I was responsible for managing the rental processing, reservations and vehicle allocation as well as overseeing the check in and checkout procedures. I performed vehicle damage assessment, reporting and follow up as required. I also provided exceptional customer service during every transaction and developed ability to reach or exceed monthly targets. My key achievements in this role included reaching the highest sales in Western Australia for the revenue management competition (Bragging Rights – Cash Accelerator) in March-June 2010 and was listed Top 10 in Australia and achieving the Hertz Hero of the Month in February 2009 for providing Best Customer Service. Show less