Artem Setkin
Vice President Customer Operations at VOCALLS- Claim this Profile
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Bio
Martin Zahumensky
Artem build support organisation at Ataccama from scratch, including near-shoring site in Bulgaria, he is one of the most customer centric people I met, his service to our customers was always stellar, and he was always looking on ways how to improve how we operate and deliver the service to our customers. Anyone working with Artem is lucky 🍀
Sarka Klofacova
Anyone working with Artem is a lucky person. His experience in building and managing customer support is second to none. His results are happy customers and improved customer experience.
Martin Zahumensky
Artem build support organisation at Ataccama from scratch, including near-shoring site in Bulgaria, he is one of the most customer centric people I met, his service to our customers was always stellar, and he was always looking on ways how to improve how we operate and deliver the service to our customers. Anyone working with Artem is lucky 🍀
Sarka Klofacova
Anyone working with Artem is a lucky person. His experience in building and managing customer support is second to none. His results are happy customers and improved customer experience.
Martin Zahumensky
Artem build support organisation at Ataccama from scratch, including near-shoring site in Bulgaria, he is one of the most customer centric people I met, his service to our customers was always stellar, and he was always looking on ways how to improve how we operate and deliver the service to our customers. Anyone working with Artem is lucky 🍀
Sarka Klofacova
Anyone working with Artem is a lucky person. His experience in building and managing customer support is second to none. His results are happy customers and improved customer experience.
Martin Zahumensky
Artem build support organisation at Ataccama from scratch, including near-shoring site in Bulgaria, he is one of the most customer centric people I met, his service to our customers was always stellar, and he was always looking on ways how to improve how we operate and deliver the service to our customers. Anyone working with Artem is lucky 🍀
Sarka Klofacova
Anyone working with Artem is a lucky person. His experience in building and managing customer support is second to none. His results are happy customers and improved customer experience.
Experience
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VOCALLS
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United Kingdom
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Software Development
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1 - 100 Employee
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Vice President Customer Operations
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Apr 2023 - Present
Managing all aspects of customer support and service. Developing customer service strategy and managing the overall performance of people and processes to achieve the highest levels of customer satisfaction. Managing all aspects of customer support and service. Developing customer service strategy and managing the overall performance of people and processes to achieve the highest levels of customer satisfaction.
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Ataccama
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Canada
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Software Development
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300 - 400 Employee
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Director of Support Service Delivery
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Oct 2022 - Apr 2023
Defining the strategic vision, the scope and the parameters of Support Service, including but not limited to Uptime, Response and Resolution targets. Capacity planning and resource allocation, timing and delivery estimates in relation to the Support Service. Proactive issue trending and data reporting.
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Head Of Product Support
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Aug 2018 - Dec 2022
Overseeing the day-to-day operation and being responsible for the overall function of the Product Support in a 24/7 environment and across different countries.
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Technical Product Specialist
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Jan 2017 - Aug 2018
Resolving technical issues related to Ataccama Platform and a related third-party software: Linux and Windows servers, database management systems, web application servers, identity providers, and other.
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Senior Customer Advisor
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Apr 2016 - Dec 2016
Additionally to Customer Support Advisor duties, consulting team members on technical and procedural matters; holding roundtables, knowledge shares, mentoring the newcomers.Being responsible for more technically advanced requests as well as restoring relationships with dissatisfied customers, logging complaints.
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Customer Support Advisor
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Jul 2015 - Apr 2016
Handling business-to-consumer interactions by phone and email. Supporting and troubleshooting OS and standard IT applications, LAN and WAN connectivity and HW issues related to PCs and mobile devices according to established KPI’s for quality, timeliness, and productivity.
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Education
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2010 - 2013
Charles University
Liberal Arts and Sciences, General Studies and Humanities
Community
