Experience

Prodigy Finance

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Customer Service Agent, Front office consultant

  • Nov 2022 - Present

  I've just joined the best company in the world. I get to make a positive impact on students who want to study aboard, at highly regarded and pre-eminent financial institutions in the world. I'm part of the front office team, and I'm responsible for the following: *Ensuring that customer queries are answered timeously and accurately with a customer centric focus. *Providing professional, warm, clear customer service to assist and educate our customers through the various… Show more I've just joined the best company in the world. I get to make a positive impact on students who want to study aboard, at highly regarded and pre-eminent financial institutions in the world. I'm part of the front office team, and I'm responsible for the following: *Ensuring that customer queries are answered timeously and accurately with a customer centric focus. *Providing professional, warm, clear customer service to assist and educate our customers through the various communication channels. e.g. calls, chats and emails. *Assisting with how to apply for a loan and how to access self-service features. * Working alongside subject matter experts and analysts within the originations space to review, improve and streamline the originations workflow. *Ensuring processes and tasks are completed in line with our service level agreement. *Working in collaboration with front facing customer service associates in an omni channel environment to serve our customers, including live volumes and provide a referrable customer experience. Show less I've just joined the best company in the world. I get to make a positive impact on students who want to study aboard, at highly regarded and pre-eminent financial institutions in the world. I'm part of the front office team, and I'm responsible for the following: *Ensuring that customer queries are answered timeously and accurately with a customer centric focus. *Providing professional, warm, clear customer service to assist and educate our customers through the various… Show more I've just joined the best company in the world. I get to make a positive impact on students who want to study aboard, at highly regarded and pre-eminent financial institutions in the world. I'm part of the front office team, and I'm responsible for the following: *Ensuring that customer queries are answered timeously and accurately with a customer centric focus. *Providing professional, warm, clear customer service to assist and educate our customers through the various communication channels. e.g. calls, chats and emails. *Assisting with how to apply for a loan and how to access self-service features. * Working alongside subject matter experts and analysts within the originations space to review, improve and streamline the originations workflow. *Ensuring processes and tasks are completed in line with our service level agreement. *Working in collaboration with front facing customer service associates in an omni channel environment to serve our customers, including live volumes and provide a referrable customer experience. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative (Collections and Final Accounts)

  • Feb 2021 - Oct 2022

  This roles involves more on Customer complaints handling, assisting on customer accounts queries and collections and billing (with indepth knowledge of UK Laws and regulations). This roles involves more on Customer complaints handling, assisting on customer accounts queries and collections and billing (with indepth knowledge of UK Laws and regulations).



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Senior Customer Service Advisor

  • Oct 2019 - Feb 2021

  I was involved in billing and up selling gas bills, handling complex bill inquiries, assisting customer with their credit and top up meters, up-selling electricity and gas tariffs, advising customers about available tariffs and other products and services. I was involved in billing and up selling gas bills, handling complex bill inquiries, assisting customer with their credit and top up meters, up-selling electricity and gas tariffs, advising customers about available tariffs and other products and services.



Averda

• United Arab Emirates
• Environmental Services
• 700 & Above Employee

• Human Resource Administrator

  • Aug 2018 - Aug 2019

  Validate documents Provide clerical and administrative support to the HR Manager Assist with the day to day operations of the HR functions and duties Maintain human resource records, by recording new hires, transfers, terminations and changes in job classifications Screened, interviewed and placed candidates for call centre, drivers, billing clerk and admin clerk positions Provide monthly reports on all training programmes, both internal and external Assist with disciplinary… Show more Validate documents Provide clerical and administrative support to the HR Manager Assist with the day to day operations of the HR functions and duties Maintain human resource records, by recording new hires, transfers, terminations and changes in job classifications Screened, interviewed and placed candidates for call centre, drivers, billing clerk and admin clerk positions Provide monthly reports on all training programmes, both internal and external Assist with disciplinary hearings, dismissals, grievances, resignations and retrenchments Create and post job advertisements Make appointments for interviews, meetings and training programmes Capture data Developed training material for the clock in system Site specific instruction Ensure that all HR related issues are handled in good faith Coordinate training schedules Provide support to the HR Manager on HR related matters Serve as a secondary contact person in terms of HR related queries Structured contracts and separation packs Recruited interns nationally for the following positions: Data Analyst, Civil Engineer, Engineering, Electro- technical, Mechanical Engineer Chemical Engineer, Tax Specialist, Marketing and Communications, Tender, Finance, Project Engineer, Chemist, Sales and Logistics Show less Validate documents Provide clerical and administrative support to the HR Manager Assist with the day to day operations of the HR functions and duties Maintain human resource records, by recording new hires, transfers, terminations and changes in job classifications Screened, interviewed and placed candidates for call centre, drivers, billing clerk and admin clerk positions Provide monthly reports on all training programmes, both internal and external Assist with disciplinary… Show more Validate documents Provide clerical and administrative support to the HR Manager Assist with the day to day operations of the HR functions and duties Maintain human resource records, by recording new hires, transfers, terminations and changes in job classifications Screened, interviewed and placed candidates for call centre, drivers, billing clerk and admin clerk positions Provide monthly reports on all training programmes, both internal and external Assist with disciplinary hearings, dismissals, grievances, resignations and retrenchments Create and post job advertisements Make appointments for interviews, meetings and training programmes Capture data Developed training material for the clock in system Site specific instruction Ensure that all HR related issues are handled in good faith Coordinate training schedules Provide support to the HR Manager on HR related matters Serve as a secondary contact person in terms of HR related queries Structured contracts and separation packs Recruited interns nationally for the following positions: Data Analyst, Civil Engineer, Engineering, Electro- technical, Mechanical Engineer Chemical Engineer, Tax Specialist, Marketing and Communications, Tender, Finance, Project Engineer, Chemist, Sales and Logistics Show less


Innovation Group South Africa
• South Africa
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee
• Customer Advisor

  • May 2018 - Jul 2018


Webhelp SA

• Norway
• Printing Services

• Customer Advisor

  • Jul 2017 - Dec 2017

   Answering calls and respond to emails  Handling customer inquiries both telephonically and by email  Researching required information using available resources and resolve customer complaints  Providing customers with product and service information and recording new customer information into system  Updating existing customer information  Processing orders, forms and applications  Identifying and escalating priority issues  Transferring calls to… Show more  Answering calls and respond to emails  Handling customer inquiries both telephonically and by email  Researching required information using available resources and resolve customer complaints  Providing customers with product and service information and recording new customer information into system  Updating existing customer information  Processing orders, forms and applications  Identifying and escalating priority issues  Transferring calls to appropriate resource  Following up customer calls where necessary  Documenting all call information according to standard operating procedures Show less  Answering calls and respond to emails  Handling customer inquiries both telephonically and by email  Researching required information using available resources and resolve customer complaints  Providing customers with product and service information and recording new customer information into system  Updating existing customer information  Processing orders, forms and applications  Identifying and escalating priority issues  Transferring calls to… Show more  Answering calls and respond to emails  Handling customer inquiries both telephonically and by email  Researching required information using available resources and resolve customer complaints  Providing customers with product and service information and recording new customer information into system  Updating existing customer information  Processing orders, forms and applications  Identifying and escalating priority issues  Transferring calls to appropriate resource  Following up customer calls where necessary  Documenting all call information according to standard operating procedures Show less



Global Load Control Lufthansa

• Load Control Agent

  • Nov 2016 - Mar 2017

   Weight and balance calculation of Lufthansa flights and customer airline flights all over the world  Checking the planned figures of passengers, bags, cargo and mail  Doing the complete load planning  Communication with the airport personnel  Releasing the final load and trim sheet before departure  Weight and balance calculation of Lufthansa flights and customer airline flights all over the world  Checking the planned figures of passengers, bags, cargo and mail  Doing the complete load planning  Communication with the airport personnel  Releasing the final load and trim sheet before departure



Amazon Development Centre, Cape Town

• Call Center Representative

  • Oct 2015 - Feb 2016

   Obtains client information by answering telephone calls, interviewing clients and verifying information.  Determining the client’s eligibility by comparing their information to requirements.  Informing clients by explaining procedures, answering questions and providing information.  Maintaining communication equipment by reporting problems.  Preserving and improving quality results by adhering to standards and guidelines.  Accomplishing sales and… Show more  Obtains client information by answering telephone calls, interviewing clients and verifying information.  Determining the client’s eligibility by comparing their information to requirements.  Informing clients by explaining procedures, answering questions and providing information.  Maintaining communication equipment by reporting problems.  Preserving and improving quality results by adhering to standards and guidelines.  Accomplishing sales and organization mission by completing related results as needed. Show less  Obtains client information by answering telephone calls, interviewing clients and verifying information.  Determining the client’s eligibility by comparing their information to requirements.  Informing clients by explaining procedures, answering questions and providing information.  Maintaining communication equipment by reporting problems.  Preserving and improving quality results by adhering to standards and guidelines.  Accomplishing sales and… Show more  Obtains client information by answering telephone calls, interviewing clients and verifying information.  Determining the client’s eligibility by comparing their information to requirements.  Informing clients by explaining procedures, answering questions and providing information.  Maintaining communication equipment by reporting problems.  Preserving and improving quality results by adhering to standards and guidelines.  Accomplishing sales and organization mission by completing related results as needed. Show less



Debonairs Pizza

• Restaurants
• 1 - 100 Employee

• Cashier Customer Service

  • Dec 2010 - Dec 2015

  I worked as cashier customer service during holidays. This is my first job, it was a challenge, however, it helped me obtain my customer service skills. I attended to customers needs and sometimes complaints, I dealt with the cash flow calculations before the store closed and was in charge of cleaning group. I really enjoyed myself and I'm grateful for the person who helped me get this job. I worked as cashier customer service during holidays. This is my first job, it was a challenge, however, it helped me obtain my customer service skills. I attended to customers needs and sometimes complaints, I dealt with the cash flow calculations before the store closed and was in charge of cleaning group. I really enjoyed myself and I'm grateful for the person who helped me get this job.