Experience

i4T Labs

• Sri Lanka
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2022 - Present

  i4T Labs is an innovative customer experience (CX) product development company targeting Multi Stakeholders in the Field Service Management industry. i4T Labs targets a global audience with transformative tech products while welcoming creative minds to be a part of a great Ecosystem. Key Responsibilities - Responding to customer queries in a timely and accurate way, via phone, email, or chat - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions - Using Freshdesk - Analyze technical issues and get a prompt response from the relevant team. - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members



i4T Global

• Australia
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2022 - Present

  i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience. i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience.



Wiley Sri Lanka

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Analyst - Crisis Management

  • Jan 2022 - Jun 2022

  Wiley Sri Lanka, part of Wiley (John Wiley & Sons, Inc.) provides Product Engineering and Technology Operations to the Wiley's vast products and services. As the largest Wiley Technology Center, we are a crucial part of the overall strategy to unlock human potential. Wiley Sri Lanka, part of Wiley (John Wiley & Sons, Inc.) provides Product Engineering and Technology Operations to the Wiley's vast products and services. As the largest Wiley Technology Center, we are a crucial part of the overall strategy to unlock human potential.



De Lune IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Specialist

  • Aug 2021 - Jan 2022

  De Lune IT delivers high-impact and timely IT solutions that accelerate our clients’ achievement of mission goals and efficiencies. Always accounting for existing and planned IT resources, we ensure that your technology is current, sustainable, and scalable. Using our global delivery model, our past performance encompasses complex modernization initiatives worldwide. De Lune IT delivers high-impact and timely IT solutions that accelerate our clients’ achievement of mission goals and efficiencies. Always accounting for existing and planned IT resources, we ensure that your technology is current, sustainable, and scalable. Using our global delivery model, our past performance encompasses complex modernization initiatives worldwide.



Oak Road Estate

• Australia
• Manufacturing
• 1 - 100 Employee

• Digital Sales Agent

  • Feb 2021 - May 2021

  The Wine Group, Australia’s leading online cellar door. Working closely with premier wineries and winemakers from leading wine regions across Australia, New Zealand and around the globe we deliver premium wines at affordable prices. We have established strong relationships with wineries and winemakers who we support and, in turn, provide us with unparalleled access to the best value for money wines in the world. It is due to these relationships, that we are able to provide exclusive wines at prices that are significantly more competitive than other retailers. Key responsibilities of the role include: • Cold calling pre - existing and new to organization customers to understand their most suitable tasting pallet through - out the Salesforce web portal system • Appointing to do a thorough research on the current market trends on wine products which has been sold through the region by other wine selling organizations • Understanding the existing industrial marketing trend & adhere them on outbound sales calls • Updating the daily outbound call numbers & achieved sales numbers on Open Cart web portal system • Sharing all inclusive current promotional offers which is granted by Oak Road Estate within the Pre - existing and new to organization customer base via email • Maintaining a positive & effective relationship with all customers within the region • Achieving the assigned target numbers within the given fortnight period through cold calling



Servespins (PVT) Ltd

• Trainee Quantity Surveyor

  • Nov 2019 - Dec 2020

  Duties & Responsibilities • Reporting to Senior Project Quantity Surveyor (Consultant Department): • Taking off Quantities to prepare BOQs • Preparation of Progress reports • Certification of Payment Certificates • Monitoring of Site work • Document Control (Office) • Managed skillfully all office activities including preparation of official correspondences, filing and retrieving records and files, self-corresponding. • Tracing/tracking and achieve project documents and records



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Business Development Executive

  • Oct 2018 - Oct 2019

  Acquisition of salary remittance accounts based on the given proposition from SCB's corporate organizations, the bank itself has financially analyzed and selected a number of pre – approved corporations and organizations, throughout these listed organizations the main requirement is to build an outstanding relationship with clients and to cater their financial needs accordingly. • Salaried accounts on minimum salary remittance of LKR.150,000.00 • LKR.1O Million worth of personal loans, Mortgage loans and equity loans • 7 approved credit cards based on the given propositioned credit facilities • 3.2 ANP Million worth of Bancassurance with the partnership of AIA Insurance



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Banking Advisor

  • Jun 2014 - Sep 2018

  Telemarketing – Anti-Attrition Agent Handle dissatisfied customers card closure requests (letters/faxes etc.) and convince them to utilize the credit card facility for more usage. While using outstanding customer service skills and shear rapport, the key objective is to achieve the assigned individual target numbers. Telemarketing – Digital Cards Sales Agent Employed as a Digital Cards sales agent, the core objective was to provide the most suitable credit card facility to the correct customer based on it's net pay, whilst using of astonishing customer service skills helped to achieve targets. Making assure the requested facility is given and provided to the customer in the given time constraints and keeping the customer always at heart was an astonishing move to achieve targets.