Risk & Compliance Analyst II

• Aug 2019 - Present

Senior Chargeback Specialist

• Jul 2015 - Aug 2019

Team Manager Risk Department (ING Cards)

• Sep 2013 - Jul 2015

Managing the Chargeback Department of ING Cards. Reporting to Operations Manager, responsible for conducting appraisals, personal development interviews and monitoring quality objectives.

Case Manager (Disputes & Chargebacks)

• Apr 2012 - Aug 2013

Processing charge backs on disputed or fraudulent creditcard transactions. Evaluating cases and starting the appropriate procedures towards MasterCard according to MasterCard and Rabobank rules and regulations.

Department Manager (MasterCard Chargeback Management)

• Dec 2010 - Feb 2012

Managing the Chargeback Department of ABN AMRO CreditCard Services. Reporting to Operations Manager, responsible for conducting appraisals, personal development interviews and monitoring quality objectives. Achievements: lowering re-presentment rates, arbitration fines and reducing staff requirement by more cost efficient chargeback processing.

Senior Chargeback specialist (MasterCard Chargeback Department)

• Feb 2009 - Nov 2010

Advising colleagues, processing rejects, submitting issues, reporting, assisting Department Manager, liaison with client (ABN AMRO CreditCard Services) on issues, changes and SLAs.

Case Manager – MasterCard Chargeback Department

• Jun 2007 - Jan 2009

Processing charge backs on disputed or fraudulent creditcard transactions. Evaluating cases and starting the appropriate procedures towards MasterCard according to MasterCard and ABN AMRO rules and regulations.

General Manager China Operations

• Sep 2005 - Mar 2007

Setting up operations on a cruise line on the Yangtze River and expanding the company into other parts of China. Responsible for hiring and training of staff. Purchasing of necessary equipment. Reporting to office in Singapore and head office in New York, USA. Setting up operations on a cruise line on the Yangtze River and expanding the company into other parts of China. Responsible for hiring and training of staff. Purchasing of necessary equipment. Reporting to office in Singapore and head office in New York, USA.

Senior Photographic Operations Manager

• Sep 2004 - Oct 2005

Supervising/training of Photo Managers on board several cruise ships. Checking administration, quality control, team briefings, staff evaluations, reporting to office in Singapore and head office in New York, USA.

Operations Manager

• Dec 2001 - Sep 2004

Created various computer reports, databases and forms (using Microsoft Excel/Word/Access) to be used on board cruise ships and in the shore offices.Created digital images (using Adobe Photoshop 6.0) to be used in the digital photo studios.Wrote handbook for photo staff on board cruise ships.Reporting to office in Singapore and head office in New York, USA

Photo Manager

• May 1998 - Dec 2001

Assigning photo technicians to take pictures of passengers upon embarkation and during cruise activities on board and ashore and printing of those pictures. Managing of the photo shop and (digital) photo studios, selling photos and merchandise to passengers and crew. Supervising of the Assistant Photo Manager and photo technicians. Assigning other duties as needed. Responsible for maintenance and small repairs of the equipment used on board. Training of the Assistant Photo Manager in maintenance of the equipment and his duties as future Photo Manager. Train the photo technicians in photography and guest relations.

Photo Technician

• Oct 1997 - May 1998

Under the guidance and supervision of the Photo Manager and within limits of established policies and procedures, assist the Photo Manager in taking pictures of passengers, processing and printing and sales of photos and merchandise.

Photo Technician

• Sep 1996 - Oct 1997

Under the guidance and supervision of the Photo Manager and within limits of established policies and procedures, assist the Photo Manager in taking pictures of passengers, processing and printing and sales of photos and merchandise. Under the guidance and supervision of the Photo Manager and within limits of established policies and procedures, assist the Photo Manager in taking pictures of passengers, processing and printing and sales of photos and merchandise.

Train Steward

• Feb 1996 - Aug 1997

Selling of drinks and snacks on board national trains. Responsible for stock, ordering of stock and small maintenance of equipment used. Also responsible for the administration related to sales and orders.

Assistant Duty Manager

• Nov 1995 - Jan 1996

Making the duty rosters for the stewards. Receiving daily revenues from stewards and register this in several systems.

Train Steward

• Apr 1991 - Oct 1995

Selling of drinks and snacks on board national trains. Responsible for stock, ordering stock and small maintenance of equipment used. Also responsible for the administration related to sales and orders.