Experience

TIRE CAPITAL, INC.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Manager

  • Jun 2019 - Present

  I am instrumental in driving revenue growth by maximizing profitability, increasing revenue per client, and upholding high conversion rates. I integrate the use of hard-hitting sales strategies to sell up to 100 tires per week. I elevate business retention and customer satisfaction through exemplary service including consultations, product matching, and efficient financial transactions. I am relied upon for insightful leadership, manage daily operations, and streamline communication among teams. I provide top-tier services including tire changing, patching, and plugging for a wide range of tire types. I prioritize customer success by entering customer order details accurately based on requests and mitigating errors. I employ a solutions-based problem-solving and an empathetic approach when interacting with escalated customers; identify chain-of-events while investigating complaints and resolve issues promptly. I prioritize loss prevention by verifying shop security and making recommendations on safety measures. Also served in this position between 2013 and 2017. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Team Member

  • Nov 2020 - Dec 2021

  I align customers for a positive experience by offering warm greetings, elite product knowledge, and understanding of the store layout, and excellent customer service. I proactively assess stock levels and re-stocked shelves prior to the product being completely out-of-stock. I strive to achieve a competitive edge for the store through strategic product positioning and displays based on consumer trends and highest selling products. I maintain notable sales results by aiding clients in locating desired items and facilitating financial transactions. I fill a key role in unloading trucks and properly storing items. Show less


Tire Capital
• United States
• Individual and Family Services
• 1 - 100 Employee
• Sales Associate

  • Aug 2013 - Jan 2017