Head of IT & Security [global]

• Jul 2022 - Present

At Partner One Capital I am responsible for the IT & Security operations and GRC (governance, risk, compliance) activities for the Partner One Capital group. A growing group of companies that spans 3 continents, dozens of countries and industry leading products and partnerships spanning multiple technology sectors. With the support of my multi-disciplined team of engineers and GRC officers I am leading the group through multiple phases of IT transformation including; Multi-cloud hosting migration projects enabling cost and operational efficiencies and improving our incident readiness and response capabilities. Service standardisation and consolidation across the group leveraging the Microsoft 365 platform where possible for tactical, operational and user experience improvements. Implementation of an ITIL aligned service desk with a focus on continual improvement and automation. Development of a group wide GRC program building upon industry standard frameworks and standards such as, ISO27001, GDPR, FedRAMP, NIST etc to apply privacy and information security best practice as standard. Enablement of a 'copy and paste' IT strategy for Mergers and Acquisitions activities enabling smooth M&A transitions. Show less

Founder

• Mar 2017 - Present

Co-Founded the organisation with a business partner in response to a mutual redundancy. We provided SMB IT Consultancy covering, network infrastructure and bespoke software solutions and custom web application development. Co-Founded the organisation with a business partner in response to a mutual redundancy. We provided SMB IT Consultancy covering, network infrastructure and bespoke software solutions and custom web application development.

Vice President of IT Operations

• Jun 2020 - Jul 2022

Led workstreams with product teams and board executives to develop creative solutions to product development and client problems.Devised and delivered multiple multi-year technical and strategic strategies in response to the organisations commercial pivots through its hyper growth period. Supported the development of high-level strategic relationships with both Microsoft and Cognizant health care divisions, working with both executive and international project delivery teams.Budget management responsibilities for circa £3m covering all IT & Cyber Defence systems and personnel.Created commercial opportunities via ISV partnering with Microsoft and development of value-add services for existing and new customers.Enabled Hosting, Infrastructure and Opex savings of over 70% through improved service management, governance and vendor account management.Leader of a multi-disciplined IT Operations team supporting a diverse employee base of 170 persons across multiple geographic regions inc; UK, North America, Europe and the Middle-East. Enabled complete remote user on/off boarding and vastly improved our EDR stance via a roll out of Microsoft Intune MDM for all, Windows, Mac and iOS devices.Delivered multiple stages of technology transformation including, on-prem and cloud infrastructure developments, migration to a Microsoft Azure cloud first architecture, roll out of a Microsoft teams and supporting SIP trunk telephony and video conferencing solution.IT & Cyber Security and Information Governance lead on multiple strategic research agreement negotiations with NHS Trusts and international Pharma partners.Responsible for service design, negotiation and delivery of B2B SLAs supporting; AI Algorithm As A Service, MDM Services and remote care services. Show less

Head Of IT

• Dec 2019 - Jun 2020

Supporting fully remote working culture, developed a supply chain with industry partners covering; UK, Europe and North America enabling a shift to zero touch processes for on and offboarding of employees.Drove down the cost of Cyber Security in the business through our strategic partnership with Microsoft, best practices, utilising the many cutting-edge Microsoft security platforms and migrating from disparate security vendors whilst raising the cyber security risk classification at board level.Architected and implemented a £1million HPC cluster and secure data processing environment build enabling the rapid growth of the organisations Life Sciences and machine learning division.Implemented the ITIL framework to structure IT service delivery of internal and external services around proven best practice. Delivering improvements to corporate and commercial customers; reduced first response and resolution times, improved change and problem management and reduced reliance on service desk through knowledge base and service design improvements. Show less

IT Manager

• May 2018 - Dec 2019

Within 6 months; completed a full design and ‘structured’ fit out of a new head office location, deployed an ITIL focused service desk to the organisation & customers and built the organisation’s IT Department from the ground up, taking internal ownership of IT services prior operated by a failing external MSP.Embedded within the Quality and Regulatory team as information security officer and information asset owner. Responsible for the development of the organisations ISMS and Information governance models for processing anonymised patient dataDrove the business to multiple successful ISO27001, ISO13485 and cyber essentials certifications. Show less

Systems and Network Engineer

• Nov 2017 - May 2018

Joined the school as a short-term contractor whilst looking for my next leadership position to support them through major building development and infrastructure upgrade works. Responsible for the day-to-day management, and architecting the development of all systems, network, and telephony infrastructure. Technologies and solutions included the following; Cisco and Ubiquity Layer 3 switching and Routing, Aruba & Ubiquiti Wifi solutions, Multi site VPN connectivity utilising BOvpn on Watchguard hardware, Safeguarding and Web Filtering systems, Samsung PBX (digital, analogue, IP), Vmware virtualised infrastructure (multi-datacentre with HA), backup systems (Veeam & Microsoft DPM); Office 365 & Azure hybrid infrastructure (Exchange, office, skype and Active Directory), Sophos Central and Sophos Virtualised Environment management. Show less

IT Manager

• Apr 2015 - Jul 2017

Transformed of the company’s IT, DevOps and quality management system[s], to meet the required industry standards and enable the company to meet their strategic goals through a key growth period. Provision and implementation of a 5-year technology development and continual improvement strategy. Implementation of CRM solution with supporting processes to transform sales and business development verticals. Management a small IT Team and all IT associated budget, vendors, contractors, and projects to meet the day to day IT service requirements of the growing start-up. Implemented a new AWS based cloud environment, migrating from Rackspace, to provide the organisation with a more secure, resilient and governed development and production hosting environment. Developed a hybrid on-prem / cloud infrastructure to support office based activities and cloud focused development requirements, implementing technologies such as: Failover clustering via hyper V and AWS specific services, site to site network peering, configuration management via Ansible & Windows services and CI / CD toolsets etc. Acted as a business partner to the commercial and Business development teams to bridge both the technical and legal gaps between the clients and the development teams within the business; responsible for all service level agreements, service delivery and where required global travel for client facing business development activity. Designed and managed the redevelopment of new head office including all aspects of space utilisation, layout, dynamics, electrical, security and structured cabling. Full project management responsibilities including budgeting and vendor management within a short timeline of 6 weeks. Show less

Customer Engineer - IP Solutions

• Apr 2014 - Apr 2015

IT Engineer

• Apr 2013 - Apr 2014

Technical Administrator

• Jun 2011 - Apr 2013

IT Technician

• Oct 2009 - Jun 2011

IT Technician

• Sep 2007 - Sep 2009