Operational Excellence Director

• Feb 2022 - Present

Business Excellence & Governance GM

• Oct 2020 - Jan 2022

Quality & Performance Management Director

• Jan 2019 - Sep 2020

- Lead & Develop, Maintain the Main Framework for Quality Management, BPM, Performance Management, Planning & Project Control functions across EO Engineering & Operations and Tahakom Main Regions - Study and Raise EO Engineering & Operations process Maturity and provide Road map to develop, enhance Process Architecture, main processes and policies - Support EO Engineering & Operation in developing Business Unit Strategy and Services, Reviewing and Developing EO OD and JDs - Establish, Maintain Quality Gates activities for EO Engineering & Operations services and systems, including Quality Program Planning; First Unit Check; System Acceptance; Violation Control Center Checks; Operation & Maintenance Checks. - Review and Enhances Process Optimization for EO Engineering & Operations along with Support functions with their related SLAs. - Develop, Measure and Report Performance EO Engineering & Operations Business and Projects with related analysis (pain points and weakness) and Act as EO Performance Focal point to Develop and Maintain EO Departmental KPIs - Design and Cascade difference levels of EO Business Performance Dashboards for Clients services - Establish and Maintain EO Data Quality Methodologies, Governance and Measurements to ensure Data accuracy and reporting - Lead Developing Project Control main activities and ensure applying required Control and Governance within EO Projects Show less

Operational Excellence Director

• Oct 2017 - Jan 2019

- Leading Quality Management, BPM office and Customer Care functions across SDB - Establish and implement Business Process re-engineering methodology and initiatives across SDB processes to improve services - Heading efforts to Review, study, analyze and improve Effectiveness of processes across SDB with relevant stakeholders - Co-Lead BPM committee to re-engineer and improve End-to-End (Value Chain) internal and external processes - Lead Developing Customer Care Center main services and channels on HQ and SDB Branches to improve Quality of service. - Review, measure and develop Customer Experience CX across SDB services provided Show less

Quality Manager

• Aug 2016 - Oct 2017

- Plan, Lead and apply Quality Management system across SDB departments and branches- Develop and improve Quality performance indicators and risks controls within SDB processes. - Establish concept of BPM and Lead re-engineering business processes initiatives within SDB departments and branches- Raising Quality culture by designing and conducting programs to Quality SPOCs and teams.- Lead transformation by Automating SDB Processes into BPM used systems.

Quality Manager, Network Quality Management

• Oct 2014 - Aug 2016

• Establish, Execute and contribute to the implementation of ISO 9001, TL 9000 and eTOM • Spearheading the training and induction of organization-wide quality teams to establish, maintain and improve QMS systems. • Monitoring quality objectives and performance indicators as set by the management and ensuring their achievement, conducting diagnostic analyses for the identification and mapping of work processes. • Calculating, monitoring and following-up on operational performance, process risks and KPIs, documenting and developing SLAs/OLAs for improving communication amongst all stakeholders. • Carrying out internal quality audits to verify compliance of Quality Management Systems in line with guidelines and requirements • Superintending implementation of procedural changes to the network and its elements, recommending changes to ensure currency and validity of existing processes. • Extending technical expertise to various project teams, enlightened them on the implications of various operations and sought guidance from leading experts in the field to implement best practices. Show less

Sr. Quality Engineer

• Sep 2011 - Oct 2014

Acting as TQM section head, with following Rules and responsibilities: • Establish and Maintain Quality Management System on entire SCSB • Document SCSB Branches and Departments Processes and procedures • Analyse Processes and Identify KPIs • Develop and improve Processes and procedures around SCSB branches and departments • Project Manager on ISO 9001:2008 at SCSB Riyadh Branch • Train and Lead Quality Coordinators in SCSB Branches and Departments • Conduct Training sessions on Quality basics, ISO 9001 • Design and Conduct Quality awareness to SCSB employees • Lead implementing Quality Projects with SCSB Quality Consultant • Conduct Quality Internal Audits • Team Leader on HR Work group development and Kaizen events • Member of e-Government Committee • Member of HR Committee • Member of Qualification Committee for SCSB Agencies • Member of Supply Committee Show less

Quality Engineer

• Apr 2008 - Sep 2011

To lead the quality-assurance efforts on the assigned program/project Part-time Internal Auditor, Audit the activities of various departments for compliance with plans, policies, and procedures. To lead the quality-assurance efforts on the assigned program/project Part-time Internal Auditor, Audit the activities of various departments for compliance with plans, policies, and procedures.

Summer Trainee

• Jul 2007 - Aug 2007