Experience

Autocab Ltd

• United Kingdom
• Software Development
• 100 - 200 Employee

• Junior Cyber Security Analyst

  • 2023 - Present

• IT Operations Technician

  • Jun 2022 - Dec 2022

  • On-Prem Windows Servers & Microsoft Azure – migration from on-prem to Azure• Powershell Scripting – Silent Uninstalls, Automating Processes (Starter/Leaver)• Zendesk Admin – Managing admin center as well as having great metrics for SLA’s• Cloud Networking • Teamviewer, VMware• Microsoft Intune/Endpoint Manager/ MDM, MDA• Expert with O365 (Exchange, Sharepoint, Security, • Vulnerability Management – Assessing Most critical devices and implementing wide scale updates to devices.• Microsoft Autopilot – Setting up Autopilot for a business and having great knowledge.• Active Directory – Being an expert on this.• DNS, DHCP, RADIUS, GPO, SMB• ITIL Framework Standard• Working knowledge of Networking, the OSI Model, subnetting and NAT• Configuring new devices for new starters• Strategic thinker and able to think analytically at a detailed level.• Ability to troubleshoot and analyze a problem through to resolution. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Technician

  • Mar 2021 - Apr 2022

  At Tech M we are outsourced by Talk Talk to provide technical help for customer who would have trouble with their internet, phone lines and TV services. I went through a 10-week training period of becoming a TalkTalk specialist and being able to diagnosis faults and problems with the services for customer. I would in this environment need to be extremely technical but also have a lot of customer service skills as you had to be very patient with customers and as Tech M was being outsourced by TalkTalk, it was essential I carried that brand name with me in every call to give TalkTalk a good. After my training I was immediately promoted into a SME (Subject Matter Expert) this requires me to make sure I’m extremely knowledgeable on all processes and how to deal with multiple enquiries when helping agents deal with calls. This role also requires me to take leadership often as I am constantly upskilling agents. I was promoted SME very early as I’m amazing at absorbing all information and being able to articulate it back. Show less



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• CTM

  • Feb 2019 - Aug 2020

  At Co-Op it was very much about customer service and being able to provide the best service for Co-Op. On a regular basis we would get elderly customers who would normally struggle to find items or put them in their baskets, and it was my job to ensure that they were looked after and if any problem did occur, I was there to help. A few of the tasks I had to do was till work, stacking shelves, updating price tags on products, making sure the health and safety is followed through. I would say working at co-op has been great for me as I worked during the Covid-19 and was able to quickly adapt to the constantly changing guidelines and this required me to invest myself further than just see it as a temporary job. Show less



NCS - National Citizen Service Trust

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Customer Service Agent

  • Jan 2018 - Jan 2019

  My role at NCS requires me to build strong rapports with the young people this has enabled me to develop my social skills further. I deal with outbound and inbound calls daily with every call being different from the other. With inbound calls I had to ensure I did my Data Protection with the best quality and make sure I was fully knowledgeable about the NCS program because parents would call in often to enquire any questions they have My role at NCS requires me to build strong rapports with the young people this has enabled me to develop my social skills further. I deal with outbound and inbound calls daily with every call being different from the other. With inbound calls I had to ensure I did my Data Protection with the best quality and make sure I was fully knowledgeable about the NCS program because parents would call in often to enquire any questions they have



CONSUMER COMPENSATION BUREAU LTD

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Sales Associate

  • May 2017 - Sep 2017

  As I was speaking to over hundreds of clients over the phone daily I had to pick up skills such as being able to speak in a professional manner for long periods of time and being polite on the phone. As well as knowing my NATO Phonetics alphabet so I can make sure to get the correct spelling of client details. As I was speaking to over hundreds of clients over the phone daily I had to pick up skills such as being able to speak in a professional manner for long periods of time and being polite on the phone. As well as knowing my NATO Phonetics alphabet so I can make sure to get the correct spelling of client details.