Experience

Oro

• India
• Financial Services
• 1 - 100 Employee

• Communication Trainer

  • May 2023 - Present



One Point One Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. Process Trainer

  • Mar 2023 - May 2023

  Managing Operations demand by providing adequate support by upskilling advisors with innovative skills to handle Customer/Clients escalation. • Handling Pan India Process • Driving OJT Performance across sites

• Process Trainer

  • Jan 2021 - Feb 2023

  Training New joinees in process and product for an airline process to develop and deliver business throughput using • Experimental Learning Procedure • Training on Soft skill development • TNI to up-skill BQ



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Process Trainer

  • May 2019 - Jan 2021

  Training associates on product and process for Inbound and Outbound LOB / Domestic and International • Class Room Training contains brainstorm sessions with Quiz• Problem solving

• Quality Analyst

  • Aug 2018 - May 2019

  Analysis based on sample volume of process associate using Quality Tools • Constant Feedback for every audits • Analysing DATA to get ACPT to Carving process • Driving CSAT by achieving FCR along with AQS

• Mentor

  • Apr 2018 - Jul 2018

  Bridging the gaps of OJT transactions handling batches upto size of 20+ associates • Handling Escalation and driving AQS • Up-skill And easy the transaction on Operations

• Process Associate

  • Aug 2017 - Mar 2018

  Handling Inbound and Outbound transaction with clients • Developing Relationships with clients • Achieving KPI by following compliance