Experience

MORE THAN ENOUGH LIMITED

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Chat & Outbound Teams Manager

  • Jun 2019 - Present

  • Hired and trained a chat support team which provides 1st response to all existing & potential new students through all company websites and sales funnels. • Implemented a process to convert potential customers into sales via chat & emails. • Handle all escalated support and presales queries. • Hired and trained a team of outbound call agents to ensure that all no-show appointments are followed up with and rebooked. • Overview of all sales appointments daily. • Ensure a smooth and seamless sales appointment process for potential students. • Management of the presales qualifying team which ensured that only sales related appointments are booked with the sales staff. • Work closely with Head of Sales and Sales Team Leaders to ensure a high sales conversion percentage. • Hired and trained a team of diary assistants which ensure a seamless transition of all spare appointments to the sales staff. • Formulated HR and Operational policies for my teams which crossed 40 members at one time. • Sales calls. Show less



Digitizing Stitches

• Karachi, Pakistan

• Founder

  • Feb 2010 - Aug 2019

  •Strategic Consulting, including business plan & sales strategy development. •Combine marketing, financial and operations knowledge to achieve business goals. •Identify marketing opportunities and develop successful strategies to pursue them. •Apply effective management skills to every day business challenges. •Leverage advanced knowledge and skills to succeed as a business owner or entrepreneur. •Strategic Consulting, including business plan & sales strategy development. •Combine marketing, financial and operations knowledge to achieve business goals. •Identify marketing opportunities and develop successful strategies to pursue them. •Apply effective management skills to every day business challenges. •Leverage advanced knowledge and skills to succeed as a business owner or entrepreneur.



360training

• United States
• E-Learning Providers
• 200 - 300 Employee

• Manager Quality Assurance

  • May 2008 - Sep 2009

  •Managed, trained and supervised team of 8 Quality Assurance Analysts •Conducted regular training sessions on various industry-specific and HR functionality topics, including Quality Assurance Guidelines, People Management, Process Management, etc. •Developed and implemented innovative approaches in solving problems identified during quality assurance activities •Reviewed and enhanced quality assurance processes and procedures to reflect globally acceptable standards •Worked with subordinates to assign, guide and follow-up on projects, assuring delivery of quality results •Performed optimal team management, facilitating team projects and follow-up •Coordinated with the Instructional Design and Multimedia teams to resolve key issues in the production cycle and reviewed and compared Instructional Design storyboard against online courses •Enforced and implemented quality assurance standards •Updated course status using in-house project management tool and maintained packages on live website using product implementation software •Maintained projects through live server through the use of a learning management system •Trained and coached junior team members in a series of value added courses and topics •Interviewed potential candidates and assisted in the hiring process for viable prospects •Maintained a knowledge of technical terms and language to be used in the e-Learning course materials Show less



360training.com

• Industry Relations Manager & Content Developer/ Instructional Designer

  • Nov 2003 - Nov 2005

  •End-to-end management of client accounts •Completed new business cycles, reflecting new sales •Researched extensively to gain a thorough understanding of the OSHA market •Built a comprehensive database of clients under the Value Added Reseller program •Contributed as an integral team member on the Anheuser-Busch marketing campaign •Assisted in Content Development/Instructional Design for various client websites •Developed interactive written curriculum for the US market in a fast-paced and deadline driven environment Show less