Experience

St Philip's College - Alice Springs

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Information and Communication Technology officer

  • Sep 2022 - Present

  • Level | and II technical support for the College’s systems, network and infrastructure including staff and student support. • Management and Support of the Managed Device Program and affiliated College owned • hardware and systems. • Escalate unresolved system issues to appropriate vendors and manage these in accordance with • agreed SLA’s. • Regularly maintain backups and best safety practices for all key databases and applications. • ICT support to staff and students that relates to all systems, Microsoft365, AD, Azure, Intune, and • other in-house systems. • Documentation on all levels, adhere to ITIL standards for ticket management Show less



A.M INTERNATIONAL

• Pakistan

• SR Information and Technology Officer

  • Mar 2020 - Dec 2021

  Working As a Desktop Support Officer to maintain System upgrades and patches, resolving any software issues relating to the company. Evaluating and implementing new systems and infrastructure Key Responsibilities include:  Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment  Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology  Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency  Supervise system infrastructure to ensure functionality and efficiency  Addressing user tickets regarding hardware, software and networking  Walking customers through installing applications and computer peripherals  Carryout diagnosis and repair of network-related problems  Provide phone support and face to face Support too Show less



Genie PAK PVT LTD

• Sr. Information Technology officer

  • Jul 2017 - Jan 2018

  • Software installation • Configuration • Troubleshooting for end users • Hardware and Software upgrades • Network printer installation/configuration • General Desktop Support • Project Coordination • Participate in project work as assigned • Maintain daily logs for problem occurrence & their resolution Monitor health of computers on daily basis Monitor & maintain accessories & hardware connected with terminals Assist end users to operate application where necessary. • Software installation • Configuration • Troubleshooting for end users • Hardware and Software upgrades • Network printer installation/configuration • General Desktop Support • Project Coordination • Participate in project work as assigned • Maintain daily logs for problem occurrence & their resolution Monitor health of computers on daily basis Monitor & maintain accessories & hardware connected with terminals Assist end users to operate application where necessary.



Interwood Mobel (Pvt) Ltd.

• Pakistan
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Ecommerce Executive

  • Jan 2017 - Jul 2017

  • Strategic alliances with Ecommerce Stores (Yayvo, Daraz)• Designing Marketing Campaigns • Developing SOP’s and Structure For soft Sales• Making accurate, rapid cost calculations and providing customers with quotations• Advising on forthcoming product developments and discussing special promotions.• Challenging any objections with a view to getting the customer to buy• Making accurate, rapid cost calculations and providing customers with quotations• Aiming to achieve monthly or annual targets• Create and keep up in online staff the fitting level of learning about web based retailing and about contender items and administrations.• Create web showcasing procedures to build site movement and lift deals..• Construct vast associations with help create and produce new business openings through mail-shots, cool calling, promo battles and going to exchange occasions. Show less

• Information Technology Officer

  • Sep 2016 - Jul 2017

  Job Descripton:• Monitor and maintain the computer systems and networks of the organization• Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.• Coordinate with internal and external personnel of the organization for IT related concerns. • Troubleshooting of hardware and network related problems.• Monitor, analyze and address reliability and performance issues• Managing Backup Of Workstation / Blackberry Devices / Apple Devices• Working on Oracle 10G Base ERP Software.• Manage Optical Fiber Connectivity between Showroom and Management Office. Show less

• Intern

  • Jul 2016 - Aug 2016

  Task Assigned During Internship:“Manage and update Interwood Mobel website (Technical side) www.interwoodmobel.com & www.iwmintranet.com”• Updating website• New arrival update.• Ensure correct picture, code and price on website specifically stock products• Campaign / Promotion update.• Compiling the data of website on Excel sheet• Modifying the website(Correction on the website)• Compiling the data count using pivot table• Generate the report using google Analytics• Designing and resizing of image on Adobe Photoshop• Working on Mailchimp to send bulk emails• Polished My Skills on Excel.• Participated in Advance Excel Training held at Interwood Mobel by Mr. Jahangir Sachwani.• Updating Themes of the product on the websites(Moodboard)• Worked on Content Management System(www.cms.iwnintranet.com)• Tracking of New Arrival Products• Documentation What I Have Learned:• Comprehension of item classes and their advancement procedure.• Comprehension of the entire organization's procedure and correspondence going between office.• Learnt the system structure utilized by the it office.• Comprehension of requirements of various HOD’S in intranet correspondence Show less



RealMacways

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Internship

  • Jul 2015 - Sep 2015