Experience

OnCall IT, Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Engineer

  • Apr 2018 - Present


Caltech

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Associate

  • Apr 2016 - Dec 2017

  I provide IT support to the division of Geological and Planetary Sciences. • Provided support for division software or hardware issues, which included assisting faculty, students and staff with the setup of their campus computers (both Windows and Mac), connecting personal computers to the campus network, and setting up monitors, printers, and other external devices and trouble shooting. Created, maintained, and removed division accounts and organized users, groups, and locations for security and user convenience. • Responsible for the regular update of several dozen backup records, alerting and assisting users with recovery or removal of backups, and handling the copying and transfer of offsite backups to Iron Mountain, the information management services company utilized by Caltech. • Manually installed and removed several servers, which required physically installing the racks and wiring, running the installation of the RedHat software, and ensuring new servers were properly connected to the division network and to the 50 other servers assisted in maintaining. • Consulted and informed on issues of replacing back-up services, fixing division wide network concerns, and replacing outdated hardware. Provided input on timeline, budgetary concerns, and alternatives available; researched and handled internal and external computer hardware - which led to replacement of HDDs and handling of SATA and SAS connections. • Regularly updated and maintained several dozen RedHat Linux machines; performed updates, fixed mounting issues, and installed programs as needed. • Responsible for the proper disposal of electronic waste, which required disassembling hardware to remove drives and wiping the data before moving the accumulated electronic waste. Show less



NextGate Solutions

• Retail Office Equipment

• Technical Consultant

  • Sep 2014 - Jan 2016

  Technical Consultant providing customer support and services. • I was responsible for developing and providing services for NextGate's EMPI; I worked in customer service and I provided immediate response and solutions for reported issues at any time of the day. • I Debugged, installed, and enhanced their Customer Data Integration (CDI) software and Java and Javascript code; I worked with database communications and HL7 message enrichment. • I managed databases in MySQL, SQL Server, and Oracle; I loaded and synchronized millions of records for several hospitals across the US. • I upgraded and migrated Atlassian Confluence for the company from version 3 to 5 while migrating existing data to a Solaris OS; I provided IT support for the confluence site. Show less



Pama Management

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Programmer

  • Oct 2013 - Jul 2014

  My focus at Pama Management was to convert Visual Basic 6 code to RealBasics's Xojo code. I translated several hundred lines of code for dozens of programs. Modifying and creating MySQL script to improve workflow. I had to understand and modify the custom software used to access and modify their database. My focus at Pama Management was to convert Visual Basic 6 code to RealBasics's Xojo code. I translated several hundred lines of code for dozens of programs. Modifying and creating MySQL script to improve workflow. I had to understand and modify the custom software used to access and modify their database.