Quality Assurance Manager

• Oct 2022 - Present

Company rebranding Company rebranding

Vice President

• May 2008 - Present

Apogee Interactive is a full service technical solutions company, providing consulting, design, implementation and support services for various industries. Based just in Toronto, Canada, Apogee focuses on a number of technologies, including: • Voice over IP implementations, • Data warehousing / reporting, • Cisco network implementations, • Citrix implementations / virtualization, • Help Desk support, • ACD and predictive dialer support We maintain strong partnerships with certified and highly experienced subject matter experts on most products and technologies. As a result, we are able to bring in the best resources for the projects we take on and are able to serve businesses of all sizes. Currently, Apogee is working extensively with an Caribbean-based offshore call center company. Apogee is acting as the virtual CIO and has designed, implemented and provides support for their voice and data infrastructure including: • A secure and robust multi-national and multi-carrier MPLS network for both voice and data traffic, • Secure and robust local area networks that are designed to meet the needs of VoIP, • Project Managing a PCI audit to meet a customer’s requirements, • Designing Business Continuance and Disaster Recovery plans, • A state of the art telecom infrastructure that provides inbound ACD, outbound telemarketing, IVR and call recording functionality, • A data warehousing system that extracts data from various sources and provides automated reporting to BHC customers, • A Citrix XenDesktop infrastructure used by the call centre agents, • Providing a Help Desk that monitors technology and quickly responds to any outages Show less

Quality Assurance Manager

• Feb 2022 - Oct 2022

Quality Assurance Analyst

• Feb 2020 - Feb 2022

Legal Assistant

• Oct 1997 - May 2008