Experience

IMA Solutions, a division of SOMA Medical Assessments Corp.

• Canada
• Medical Practices
• 1 - 100 Employee

• Clinic Team Lead

  • Jul 2021 - Present

• Clinic Coordinator

  • Jun 2021 - Jun 2021

• Intake Coordinator & Addictions Liason

  • Sep 2019 - Jun 2021



Landmark Cinemas Canada

• Canada
• Entertainment Providers
• 200 - 300 Employee

• Theatre Manager

  • Jun 2016 - Sep 2019

  Managed operations and translated corporate initiatives into tangible results. Primary duties included:• In-Theatre Sales Team & Budget Management: manage specialize team of 4 to lead successful sales team; conduct monthly budget and team meetings; conduct monthly inventory counts and access/investigate reports for waste & shrink • Team Management: manage staff of up to 50 team members; train new managers; develop and create formal training system for new Flex-Manager position; conduct monthly reviews with staff; lead team in new payroll system with on-boarding, terminating and scheduling; conduct annual staff appreciation/awards event; assist with conducting yearly team meetings• Daily cash & accounting related activities: make & break down floats; validate and balance nightly cash outs of up to 13 tills; prepare & balance nightly bank deposits up to $10K, transfer deposits to armored car personnel; entered invoices into accounts payable program; daily inventory count & weekly cost-of-goods-sold completionAdditional duties included:• Create & execute movie and community promotional events• Manage projection; build playlists, ingest films and general technical troubleshooting• Manage and schedule supplier deliveries and out-sourced servicesAwards won:• 1st Place for Concessions category in Show Canada 2018• MLEA (Movie Lovers Experience Award) Show less

• Assistant Manager

  • Apr 2015 - Jun 2016

  Supervised daily staff performance and customer experience for a high traffic movie theatre. Primary duties included:• Customer experience overview: assign tasks to team members to support smooth and rapid service; analyze customer survey results, communicate results, create improvement plan when required; conduct facility spot checks; organize group events (up to 500 people) and birthday events; manage customer inquiries, issue/approve refunds and resolve customer escalations• Staff management/interaction: manage staff of up to 30 team members; create weekly schedules for 4 functional areas; lead hiring process including phone, group and one-on-one interviews; conduct orientation for new hires; train and develop staff skills; create standard training documentation; conduct daily pre-shift huddles; organize staff eventsAdditional duties included:• Create & execute movie and community promotional events• Manage projection; build playlists, ingest films and general technical troubleshooting• Manage and schedule supplier deliveries and out-sourced services Show less



ICBC (Insurance Corporation of British Columbia)

• Canada
• Insurance
• 700 & Above Employee

• Claims Support Assistant

  • Mar 2014 - Apr 2015

  Provided administrative support to 3 Claims Adjusters managing 200+ open insurance claims. Primary duties included: • Litigation case load management: excelled with speed and accuracy when completing assigned tasks, exceeded weekly task quota and consistently sought extra work; created legal documents; responded to, logged and categorized 100+ emails per day; continuously reorganizing open litigation files. • Settlements: assigned lead CSA role in the Surrey office to process settlements of litigated claims; created and/or validated paperwork, cut cheques in excess of $1,000,000 with critical accuracy. • Team Leadership & Adaptability: Quickly rose in ranks; became a strong member of the CSA team by training new CSA’s, assisted senior CSA’s to complete their workload; frequently assigned to Burnaby office to organize and archive files, to assist with clearing workload backlog Additional duties included: • Used Microsoft Word and Excel to create and maintained various forms and templates as required • Quickly adapted to a new claim system introduced across ICBC Show less