Floor Support

• Oct 2022 - Present

Working as a supervisor for Inbound Call Centre of our client Enercare Home Services. Helping agents on the inbound calls in timely manner for any issues/questions related to service, subscriptions, rentals and billing.Monitor agents from level 1 to 3 agents on the floor and assuring to meet compliance, sales targets and quality of service.Handling escalations by taking calls when needed to deescalate the matter. Escalating the issue if needed to executive team.Skills: Effective Communication Skills · Team Leadership · Teamwork · Analytical Skills · Problem Solving · Cross Functional Supervision · Customer Service · Interpersonal Skills · Risk Management · Time Management Show less

Retention Specialist

• Jun 2022 - Oct 2022

Handling of Tire II Loyalty calls to save customers that are looking to cancel the plans, rentals and other services by listening to their concerns, handling the problem and giving the appropriate solution.

Customer Service Representative

• Oct 2021 - Jun 2022

• Demonstrating the features and benefits of customers current plans to retain customers with the company. If needed process credits for customers.• Handling customer outstanding issues and using current promotions to retain the customer.• Locking the new agreements, providing deals to customers that can bring more business to company. • Document customer calls with accuracy. Delivered 100% accuracy in processing the calls.

Web Development Intern

• Jul 2021 - Oct 2021

Technologies working on: HTML, CSS, React.js, JavaScript. Markdown. CLI: Git, Yarn and Gatsby. Collaboration tool: Trello. Technologies working on: HTML, CSS, React.js, JavaScript. Markdown. CLI: Git, Yarn and Gatsby. Collaboration tool: Trello.

Line Operator

• Mar 2020 - Aug 2021

Customer Service Executive

• Sep 2018 - Aug 2019

Problem Solver

• Sep 2017 - Apr 2018

• Worked in fast-paced environment and achieve maximum ticket closing targets. • Solving the issues of various associates working on stations and closing the tickets generated by them in given timeline. • Printing barcodes for products without barcodes and entering data about fixes in excel. • Moving, sidelining, editing items, assigning dates and printing barcodes using Amazon quality tools. • Sending start and end of shift reports using spread sheets. • Sending tickets to vendors regarding problems in products and reporting the same to area manager. • Worked on in build tracking system to locate and process product on priority. • Communicating the status of work progress on entire floor to area manager by using skype for business. Show less