Experience

Dixit Infotech Services Pvt. Ltd.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Desktop Engineer L2

  • Apr 2020 - Present



Birlasoft

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • Jan 2020 - Apr 2020



KPIT

• India
• Software Development
• 700 & Above Employee

• Technical Consultant

  • Jan 2018 - Apr 2020

  Configuration of Window server 2003, 2008, 2013.Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.Configuring & troubleshooting of printer, scanner & LAN, WAN and VPN related issues reported by users.Maintaining all stores systems and server rooms.Manage and provide support to end user with proper mail communicationRegular data & mail backup of MS outlook (PST files)Monitoring of virus issues through Trouble shooting hardware, software & networking problemsPassword creation & resetting to end users through remote desktopConfiguring & troubleshooting of MS Outlook 2007/10 & other applicationFollow up with vendors for all IT product warrantySetting up systems for all shifts before the team reportsExecute other assigned tasks as delegated by the IT managersInstall and configure various applications Software’s like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.Desktop Support up to Client Level including Hardware, Software and Networking Problems.Cyber Roam maintenance



IDC Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Feb 2017 - Dec 2017

  Basic configuration of Window server 2003, 2008, 2013.Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.Configuring & troubleshooting of printer, scanner & LAN, WAN and VPN related issues reported by users.Maintaining all stores systems and server rooms.Manage and provide support to end user with proper mail communicationRegular data & mail backup of MS outlook (PST files)Monitoring of virus issues through Trouble shooting hardware, software & networking problemsPassword creation & resetting to end users through remote desktopConfiguring & troubleshooting of MS Outlook 2007/10 & other applicationFollow up with vendors for all IT product warrantySetting up systems for all shifts before the team reportsExecute other assigned tasks as delegated by the IT managersInstall and configure various applications Software’s like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.Desktop Support up to Client Level including Hardware, Software and Networking Problems.Cyber Roam maintenance



Ishan Netsol pvt.ltd.

• Network Engineer

  • Jul 2014 - Jan 2016

  Hand on Experience in Network monitoring Tools (ZABBIX and Solar wind).To make a lease line and Broad Band connection through Wire Line, Wireless and fibre.Providing wireless Point to Point Connectivity.To configure and T-shoot the wireless devise (Rocket M5, Power Beam M5, Air-Grid M5).Worked on different types of Routers.Worked on different types of SwitchesInstalling and maintain Devices and Tower.Installation and maintaining of server room.Working with splicing machine and OTDR.To maintain the office file and work as desk Support Engineer.Communicating and making good relationship with customers.Troubleshooting and assembling computers and printers.Building and maintaining computer network for all employees throughout the Company.Attending to all needs of employees and their network concerns.Troubleshooting issues within the network to ensure it is running efficiently and avoids allPotential future problems.Training Company employees in terms of network operations to avoid the risk of miscommunications.Performing beneficial and regular network updates whenever such are available.