Digital Communications Associate

• Feb 2022 - Present

President

• Jan 2022 - Jan 2023

Social Media Manager

• Aug 2020 - Jan 2022

Digital/Social Media Coordinator

• Mar 2021 - Feb 2022

Social Media & Marketing Coordinator

• Nov 2020 - Mar 2021

Public Relations Consultant

• Jul 2019 - Nov 2020

• Develop a social media strategy to build brand awareness • Manage client expectations and develop achievable goals and explain failures while maintaining client trust • Competitor analysis (analyzing social media accounts that provide similar services as client but have gained a stronger following for building successful strategies) • Earned media from the Daily Hive • Create content calendars and social media posts • Send client progress updates, establish deadlines, set meeting agendas Show less

Intern

• Aug 2020 - Oct 2020

-Completed tasks as needed per client: media monitoring, creating campaign wrap reports for media coverage, research and develop influencer decks, create and update media lists; coordinate mailers -Completed tasks as needed per client: media monitoring, creating campaign wrap reports for media coverage, research and develop influencer decks, create and update media lists; coordinate mailers

Sales Associate

• Jun 2017 - Aug 2020

• Part of Garage’s re-branding project: visual merchandising & follow uniform guidelines • Build strong customer relations within a short period and ensure customers are welcomed and helped to their satisfaction (won most units sold per transaction award, July 2017) • Operate POS system; clean zones; restock; open & close store • One of the top district sales performers, 74% Loyalty Scans and 98% Loyalty Captures (December 2017), 100% CSAT (customer satisfaction service survey) results between February to July 2018 Show less

Intern

• Sep 2019 - Nov 2019

• Participated in product launch events such as the Bath and Bodyworks Holiday event (event set up, checking in guests and tracking event success) • Coordinated sample requests for media and influencers while maintaining brand guidelines • Updated media lists and general calendars • Performed online research (clients, vendors, media) • Tracked social media trends and coverage to build proof of PR strategy success • Composed media pitches to earn coverage for clients • Coordinated delivery schedules and tracked lost mailers • Created PowerPoint presentations and reports for client viewing to show effectiveness of PR strategy Show less

Banking Advisor

• Feb 2018 - Jan 2019

•Manage many inbound calls in an extremely fast paced call centre environment, i.e. working towards average call handle times, hold times, likelihood to recommend •Utilize a combination of CRM computer applications, i.e. Sales Platform, CCSA, CIS, to resolve client questions and concerns with their personal banking •Maintain ongoing knowledge of promotions and products to recommend and upsell to clients Coach incoming trainees on call flow by having them shadow me •De-escalate client complaints and maintain records of complaints and escalations when necessary Identify gaps in product roll outs or policy procedures, i.e. narrow down why clients are having difficulty adjusting to the new telebanking system Show less

Correspondence Assistant Intern

• Feb 2016 - Jul 2016

•Research current political issues based on constituent’s concerns and then write a first draft on those issues taking into careful consideration Elizabeth May’s political views, upon review the drafts are used for official correspondence •Created and edited templates for constituents and inter-parliamentary correspondence to be used in official correspondence, for example developed a template on certain aspects of the 2016 budget based on constituent concerns and Elizabeth May’s Political views Show less

VP Events Coordinator

• Sep 2014 - May 2015

•Planned & organized Social events through exceptional teamwork for UOttawa international students to create a welcoming atmosphere in Canada for them •Collaborated with the club administration to further improve activities for club members •Planned & organized Social events through exceptional teamwork for UOttawa international students to create a welcoming atmosphere in Canada for them •Collaborated with the club administration to further improve activities for club members

Sales Associate

• Nov 2013 - May 2014

•Kept a friendly demeanor while greeting customers entering the store and informed them of promotions, assisted them in purchasing decisions, and in finding items and sizes •Experienced with POS systems, processing transactions and opened and closed cash registers •Kept a friendly demeanor while greeting customers entering the store and informed them of promotions, assisted them in purchasing decisions, and in finding items and sizes •Experienced with POS systems, processing transactions and opened and closed cash registers