Office Manager

• Jan 2021 - Present

Support the Management Team at Humber College Libraries, as well as co-ordinate library operations across Humber College campuses.- Manage building access for staff across Humber Colleges two main campuses and the newly constructed IGS- Coordinate facilities related work, ensuring all library buildings remain safe and comfortable for students and visitors. - Responsible for the creation of HR requisitions used to post library jobs to Humber College's Career Website.- Coordinate IT Support across all campuses and Service points ensuring students and staff uninterrupted access to the network, library related software, and library technology.

Operations Manager

• Oct 2018 - Jan 2021

• Coordinate the intake and processing of all new orders on a daily basis. Organize jobs based on levels of priority, ensuring that high priority jobs are quickly processed, cut and ready for customer pickup. • Create quotation templates for owners to price jobs based on measurements and number of pieces. Ensure all measurements and quantities are accurate so that jobs are priced correctly. Escalate issues to owners if any arise. • Created a filing system to keep track of all important business related documents such as receipts, packing slips, invoices, Tax documents etc... which helped making finding documents quick and easy • Manage the company’s day-to-day finances ensuring that customer statement of accounts are updated daily, and that all figures are correct so that we receive accurate compensation for the work supplied. • Develop templates for all in house forms such as attendance, vacation requests, employment verification letters etc. • Reconcile bills as they come in, matching them to cheque copies and account statements for tax purposes. • Responsible for the payment of vendors and service providers. Verify amounts owing, and ensure that payments are made in a timely manner. • Create, track and manage all invoices created for the jobs we produce. Keep copies on our server for archival purposes. • Deliver material to clients on occasion. Responsible for ensuring that all pieces of the order are in the delivery van, and transported safely to the client. Once there, I liaise with the client verifying that all pieces are received in good condition and acquire sign off from client.

Circulation/News Technician

• Jan 2008 - May 2017

Provided policy research and issue analysis to members of Ontario’s Provincial Parliament. Analyzed and synthesized large amounts of information into easy to understand correspondences to help inform members of important issues facing the province. Established contact with Members of Provincial Parliament to create open honest communication and knowledge transfer which has led to an amicable relationship with members from all three parties. Scanned newspapers, party press release sites, and news sites for important information that related to the province, members of provincial parliament and important policy issues. Created information packages to help inform Members of Ontario’s Provincial Parliament about specific policy issues and help them make knowledgeable decisions in relation to policy development. Served on the Staff Training Committee whose mandate was to encourage staff development and enhance employee engagement. Coordinated tours to special libraries that were very well received by staffEngaged with clients on a face to face basis creating strong connections and put a face to the services and resources that the library provided Performed an environmental scan of the library’s engagement with its core clients, and pinpointed gaps in service to our core clients. Provided advice to senior management to help promote the library’s resources, services, and collection which resulted in a significant increase in library usage. Assisted in the creation of Customer Relationship Database which helped modernize and expedite the process that students went through to apply for the Legislative Assembly’s Legislative Page Program. Drove process re-engineering initiative that expedited repetitive document scanning tasks by finding ways to streamline processes and negate repetition resulting in improved staff morale and increased productivity

Collection Maintenance Technician

• May 2004 - Dec 2007

Led several major collection shifts to a successful completion on time and on budget which resulted in higher student satisfaction and increased use of the collection.Coordinated the work of a team of 8 shelvers who consistently maintained a 24-hour shelving turnaround which ensured items were readily available for students to use especially during exam times. Prepared and adhered to yearly budget proposals for the hiring of student shelving staff, as well as forecasted budgets for special projects like collection shifts within the Collections Services Department.Successfully weeded and reorganized the University’s archive collection, which has become a focal point for preserving and promoting the University’s history as well as Mississauga’s.Oversaw a renovation of the libraries basement which was retrofitted to provide students with a new health care room.Part of the team that successfully moved the library’s furniture, technology, and collection into a newly constructed building in a tight two weekend time frame giving the students access to a state of the art learning centre with little disruption to service.

Circulation Technician

• Oct 2003 - Apr 2004

Assistant Library Technician

• 1997 - 2002