Experience

Agents Republic Inc.

• Canada
• Outsourcing/Offshoring
• 1 - 100 Employee

• Virtual Customer Support

  • Sep 2019 - Present



Manhattan House Calls

• 52 Meadow Street Pearl River New York NY 10965

• Virtual Office Manager

  • Sep 2017 - Jul 2019



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Product Trainer

  • May 2014 - Mar 2018

  Develops and conducts product training programs for employees.Test trainees to measure progress and to evaluate effectiveness of training.Maintain trainee personnel records.

• Escalation Specialist

  • Jan 2013 - Apr 2014

  Provisioning, investigations and Escalations Officer.

• Customer Service Representative

  • Mar 2012 - Dec 2013

  Listen and respond to customers' needs and concerns.Provide information about products and services.Review or make changes to customer accounts.Handle returns or complaints.Research answers or solutions as needed.Record details of customer contacts and actions taken.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Executive

  • Mar 2011 - Mar 2012

  Coordinating hotels, flights and meetings, and plan for remote office space in other cities for customers. Experts at finding combination deals that save money and lead to a smooth hotel experience. Coordinating hotels, flights and meetings, and plan for remote office space in other cities for customers. Experts at finding combination deals that save money and lead to a smooth hotel experience.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jan 2007 - Mar 2011

  Listen and respond to customers' needs and concerns. Provide information about products and services. Review or make changes to customer accounts. Handle returns or complaints. Research answers or solutions as needed. Record details of customer contacts and actions taken. Listen and respond to customers' needs and concerns. Provide information about products and services. Review or make changes to customer accounts. Handle returns or complaints. Research answers or solutions as needed. Record details of customer contacts and actions taken.