Head Of Clinical Operations

• Oct 2021 - Present

Mental Health Specialist

• 2012 - Present

Providing counselling services to children, young adults and adults. Focusing primarily on managing anxiety, depression, building resilience, bereavement, self harm, eating disorders. Helping women manage cultural pressures, understanding and re-discovering their identities and overcoming loneliness. Providing counselling services to children, young adults and adults. Focusing primarily on managing anxiety, depression, building resilience, bereavement, self harm, eating disorders. Helping women manage cultural pressures, understanding and re-discovering their identities and overcoming loneliness.

Head of Operations - Money Guidance

• 2019 - Oct 2021

The Money and Pensions Service (MaPS) brings together three respected financial guidance bodies: the Money Advice Service, The Pensions Advisory Service and Pension Wise. MaPS is an arm’s-length body sponsored by the Department for Work and Pensions, and also engages with HM Treasury on policy matters relating to financial capability and debt advice. It is funded by levies on both the financial services industry and pension schemes.It delivers across five core functions of Pensions Guidance, Debt Advice, Money Guidance, Consumer Protection and Strategy. As Head of Money Guidance Operations, I am responsible for translating organisational strategy into operational objectives and deliverables, including appropriate metrics / service levels whilst ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. There is a responsibility to provide information designed to enhance people’s understanding and knowledge of financial matters and day-to-day money management skills ranging from debt, borrowing, pensions, tax, mortgages, benefits, insurance, savings, investments to life events such as losing a job, having a baby and bereavement. I lead and manage a diverse team consisting of quality assurance and compliance, policy and propositions, service delivery management, financial guidance SMEs, CRM and MI, contracts management, financial guidance training. A significant element of my role has involved providing a service framework (scope, content, design) and clearly defined criteria for provision and delivery of the money guidance financial service. A part of this is to oversee the delivery of front line money guidance being delivered to the UK public through a third party organisation within a budget envelope (outsourced contact centre) and setting consistent standards and strategic direction across all delivery channels to enhance performance and efficiencies.

Head of Operations (Money Guidance)

• 2016 - 2019

Service Delivery Manager

• 2016 - 2017

Performance Improvement Manager

• 2014 - 2016

Learning Manager (Business Development- South London)

• 2012 - 2014

Lead the development, implementation and execution of contracts across South London-Skills Support for Redundancy (SSR)-Skills Support for the Unemployed (SSU)Implement targets and monitoring staff KPIs against contract profilesDeliver a strategy for targeting local employers and key stake holders to produce suitable opportunitiesMaximise fill rates by matching clients to sustainable vacanciesLong term relationship management resulting in financial gainLead the planning, fieldwork and reporting of all quality and compliance processes and ensuring thoroughness and accuracy of analysis conducted by staffProduce detailed reports and statistical analysis against targets and profilesDevelop and manage partnerships with the Skills Funding Agency (SFA), Job Centre Plus and other stakeholders and private businesses across South London.Report on operational functions and forecasts to the relevant board of directorsManage and facilitate the designing, structuring and resourcing of tailor made training packages for organisations going through redundancy or otherwise (NHS, American Express, Allders, Councils etc)Liaise with the allocated IV Co-Ordinator and ensure all internal verification systems and training observations are in place

Business Management and Training

• 2008 - 2012

Psychologist

• 2004 - 2008

Providing therapeutic interventions for children and young people with mild to moderate mental health difficulties for e.g. Anxiety, Self Harm, Eating disorders, Bullying, learning disabilities etc.Lead the design and delivery of early intervention training to front line staff (GPs, social workers, teachers, nurses and nursery staff) on promoting good mental health in children, young people and their families.Lead the design and delivery on building resilience and anxiety/stress management for children and their families.Delivery of Mental Health Act, Safeguarding and Equality & Diversity training to front line staff including GPs, Nurses, Social workers, teachers, safeguarding staff etcDesign, develop and delivery of training on the recognition and assessment of mental health problems in children and young people for school staff, families, GPs, medical staff, social services etc.