Arun Vinayak

( Microfocus ) Service desk Lead / Desktop support Engineer L2 at Experis/Manpower Group
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Contact Information
us****@****om
(386) 825-5501
Location
Reading, England, United Kingdom, UK
Languages
  • French Elementary proficiency
  • Tamil Full professional proficiency
  • English Native or bilingual proficiency
  • German Elementary proficiency
Skills

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Credentials

  • Scrum Foundations - VERIFIED BADGE
    Scrum Alliance D-A-CH e.V.
    Nov, 2021
    - Sep, 2024
  • The Absolute Beginners Guide to Cyber Security 2021
    Udemy
    Nov, 2021
    - Sep, 2024
  • Digital Networking Strategies
    LinkedIn
    May, 2020
    - Sep, 2024
  • Electrical & Computer Hardware Engineer
    Micro Focus
    Jul, 2019
    - Sep, 2024
  • MYITPC Engineer
    Hewlett Packard Enterprise
    Jun, 2019
    - Sep, 2024
  • Pc Hardware installation L3
    DXC Technology
    Jun, 2018
    - Sep, 2024
  • computer hardware repair L3
    DXC Technology
    Jun, 2018
    - Sep, 2024
  • XAML
    Microsoft
    Jul, 2014
    - Sep, 2024

Experience

  • Experis/Manpower Group
    • Staffing and Recruiting
    • 300 - 400 Employee
    • ( Microfocus ) Service desk Lead / Desktop support Engineer L2
      • Jul 2019 - Present

      •Desktop,Laptop & printer Installation/setup •Hardware asset management • Manage Software License ( Adobe, Microsoft , and production tools ), assign license to users •Find and fix hardware issue (Dell/ hp/lenovo machines) •L1/L2 Team Management (Rota / work Load assignment) • Provide dedicated support for Executives • Decommission old machines, reassign working assets • remove software license for users who left the company • Assign phone numbers for users via Fuze hub portal •IT Onboarding Project /SAP orders • Manage RDP using Azure, find and fix connection issues. •Find and fix software issue, domain error, Bsod . •Manage Employees account via Active Directory •Machine encryption (McAfee / Symantec / Bitlocker). •Incident Manager - Handling Priority (p1/p2) tickets with Respective support groups Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • MyITPC Engineer L2 / Team Lead
      • Dec 2018 - Jul 2019

      Onsite support on all IT related issues ( walk-ups) + Hardware assets management .Fix Hardware issue (printer, desktop, laptop )Hardware orders using SAP for new joiners New machine configuration, Fix Domain join issues.

    • Desktop Support Engineer
      • Dec 2015 - Dec 2018

      Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat • Perform user account management activities ( using resource including AD ) • Provide Remote desktop support and perform other activities based on SOPs • Remote desktop support (windows/linux/mac ) • Analyzing Migration related issue Handling multiple Ticketing Tools like Salesforce, Remedy , Snow, HPSM, IDM•Onsite support on all IT related issues ( walk-ups) + Hardware assets management• Handling escalation calls • Provide First call resolution for most common IT issues• provide basic troubleshooting and escalate application issues to respective resolver group and follow up for resolution • Create major incident and working with respective team when there is a Outage Show less

    • Information Technology Analyst
      • Jun 2015 - Dec 2015

      L1 Support IT support (via call, chat, email ) international

  • Enercon Asia Pacific Systems Pvt Ltd
    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Database Admin / Tech Support
      • Jun 2014 - Jun 2015

      > End to end IT support for Enercon employees > Find and fix software and hardware issues in laptop and desktop > Complete PC setup when issuing new laptop or desktop > gather report of sales target from BDE engineer and report to manager > Implemented RFID machine and issued RFID card for all employees to track attendance > End to end IT support for Enercon employees > Find and fix software and hardware issues in laptop and desktop > Complete PC setup when issuing new laptop or desktop > gather report of sales target from BDE engineer and report to manager > Implemented RFID machine and issued RFID card for all employees to track attendance

Education

  • SRM University
    Engineer's Degree, Electrical, Electronics and Communications Engineering
    2010 - 2014
  • carmel h.r.s school
    High School Diploma, Maths Biology
    2008 - 2010

Community

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