Experience

Freshket

• Thailand
• Food and Beverage Services
• 100 - 200 Employee

• Customer Success Manager

  • May 2019 - Present

  - Take full responsibility for customer retention. - Develop CS strategy and process to improve customer satisfaction. - Develop CS process to support CS team to work more efficient. - Coach supervisor to run day-to-day operation excellence. - Hire, train and evaluate customer success staff together with CS Supervisor. - Keep developing service quality standard. - Monitor and report CS key metrics. - Take full responsibility for customer retention. - Develop CS strategy and process to improve customer satisfaction. - Develop CS process to support CS team to work more efficient. - Coach supervisor to run day-to-day operation excellence. - Hire, train and evaluate customer success staff together with CS Supervisor. - Keep developing service quality standard. - Monitor and report CS key metrics.


honestbee
• Singapore
• Technology, Information and Internet
• 100 - 200 Employee
• Supply Chain Executive

  • May 2017 - Apr 2019

Sendit (Thailand) Co.,Ltd.
• Thailand
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Services Agent

  • Jan 2016 - Apr 2017