Back Office Assistant

• Apr 2023 - Present

Medical Billing Clerk

• Nov 2022 - Mar 2023

Preparing and submitting billing data and medical claims to insurance companies with a minimum 2% error rate. Following up on missed payments and resolving financial discrepancies. Weekly reconciliation of claims. Scheduling patient appointments for nurse examinations, consultations, and follow-up visits. Calling patients to confirm their scheduled appointments, ensuring that they are aware of the date, time, and location of their appointment. Being responsible for managing the nurses’ overall schedule, ensuring that it runs smoothly and efficiently Performing administrative tasks such as answering phone calls, printing nursing assessment templates, responding to emails, and scanning and attaching medical records to patients’ profiles. Maintaining the knowledge database up to date. Following all work processes and procedures, while maintaining compliance with the rules and regulations. Show less

Team Lead

• Apr 2020 - Oct 2022

Supervising a team of 48 team members to ensure operational targets are met with a minimum error rateCommunicating with the client in a personable way to reach effective solutions for client queriesPreparing and delivering training programs assignedMeeting client Service Level Agreements & KPIsAchieving and maintaining an accuracy rate of 98% on all team members who are supervisedResponding to all queries from the client and Internal team within 24 hoursAchieving and maintaining Client Csat survey score of 8 or aboveLeading or supporting projects assigned including but not limited to new client onboarding, productivity improvement, compliance, and trainingMeeting Client Score Card TargetsConducting studies to identify risks related to team and client and develop risk mitigation plansPlanning and managing of resources to consistently meet production, quality, and cost goalsEffective management of employee performance including appraisals, support, training, and discipline Show less

Assistant Team Lead

• Apr 2018 - Mar 2020

Supervising a team of 18 team members to ensure operational targets are met with a minimum error rateCommunicating with the client in a personable way to reach effective solutions for client queriesResponding to all queries from the client and the internal team within 24 hSupporting the onboarding and integration of new client accounts into operations as requiredIdentifying all issues in the team and providing continuous support to all members according to operating standards to overcome the identified issuesPlanning and managing of resources to consistently meet production, quality, and cost goalsAnalyzing staffing requirements and assisting the HR team for the selection process of candidatesEffective management of employee performance including appraisals, support, training, and disciplineMentoring and coaching the team members toward improved performance Show less

Senior Operation Analyst

• Apr 2017 - Mar 2018

Achieving assigned operational targets with minimum supervision and maintaining a 0% error rate for two continuous years, with exceptional performance ratings on all evaluations.Ensuring that all assigned medical claims are billed to the appropriate insurance companies in a timely and accurate manner.Following up with insurance companies on medical claims until payment is received.Investigating and appealing denied claims when necessary.Examining medical records for accuracy and requesting any missing information.Implementing improvements to ensure client satisfaction and meet desired financial and regulatory goals.Responding to all client and internal team queries within 24 hours.Training and mentoring operation analysts to identify and eliminate knowledge gaps within the team.Maintaining the knowledge database up to date. Show less

Operation Analyst

• Jan 2016 - Mar 2017

Achieving assigned operational targets with minimum supervision and error rate.Ensuring that all assigned medical claims are billed to the appropriate insurance companies in a timely and accurate manner.Following up with insurance companies on medical claims until payment is received.Investigating and appealing denied claims when necessary.Examining medical records for accuracy and requesting any missing information.Responding to all queries from the client and the internal team within 24 h. Show less

Trainee Business Development Executive

• Jun 2015 - Dec 2015

Gathering the requirements from the clients and preparing requirement documents Formulating recommendations and solutions with attention to client's requirements Gathering the requirements from the clients and preparing requirement documents Formulating recommendations and solutions with attention to client's requirements