Experience

GO Logistics Inc.

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director of National Sales

  • Nov 2017 - Present

• Business Development Manager

  • Jun 2016 - Nov 2017



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Team Lead

  • May 2004 - Oct 2013

  • Responsible for ensuring all job functions are completed in an accurate and timely manner meeting all prearranged schedules within the Home Delivery Department. • Ensuring all sales from over 150 stores processed in Retek Management system (RMS) was sent to Retek Distribution Management (RDM) correctly and on time. • Increased efficiency and accountability by implementing tracking sheet to record and document all issues, claims, and transfers reported by customers and stores… Show more • Responsible for ensuring all job functions are completed in an accurate and timely manner meeting all prearranged schedules within the Home Delivery Department. • Ensuring all sales from over 150 stores processed in Retek Management system (RMS) was sent to Retek Distribution Management (RDM) correctly and on time. • Increased efficiency and accountability by implementing tracking sheet to record and document all issues, claims, and transfers reported by customers and stores. Solution, enabled department to stay within budget, time and reports met deadline. • Developed and implemented outstanding transfer forms to support customers and stores to ensure all inventories are investigated to satisfaction. Resulted in quickly refund to customers and balance of inventory at store level. • Create and implemented one on one questionnaire in order to coach Coordinators to achieve department goals. • Completed special projects, handled highly confidential reports and documents for District Managers and Operation Managers. Show less • Responsible for ensuring all job functions are completed in an accurate and timely manner meeting all prearranged schedules within the Home Delivery Department. • Ensuring all sales from over 150 stores processed in Retek Management system (RMS) was sent to Retek Distribution Management (RDM) correctly and on time. • Increased efficiency and accountability by implementing tracking sheet to record and document all issues, claims, and transfers reported by customers and stores… Show more • Responsible for ensuring all job functions are completed in an accurate and timely manner meeting all prearranged schedules within the Home Delivery Department. • Ensuring all sales from over 150 stores processed in Retek Management system (RMS) was sent to Retek Distribution Management (RDM) correctly and on time. • Increased efficiency and accountability by implementing tracking sheet to record and document all issues, claims, and transfers reported by customers and stores. Solution, enabled department to stay within budget, time and reports met deadline. • Developed and implemented outstanding transfer forms to support customers and stores to ensure all inventories are investigated to satisfaction. Resulted in quickly refund to customers and balance of inventory at store level. • Create and implemented one on one questionnaire in order to coach Coordinators to achieve department goals. • Completed special projects, handled highly confidential reports and documents for District Managers and Operation Managers. Show less



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Returns Clerk

  • Apr 2000 - Mar 2002

  Ensure daily accurate processing of all customer returns utilizing an online real-time inventory management system and decision making skills Branch Transfer processing between stocking branches within Ingram Micro including QA/reconciliation process Investigate and process discrepancy returns, completing discrepancy forms using Microsoft Access database Communicate frequently via phone, email and fax with Customer Service on RMA related issues On the job trainer to associates on… Show more Ensure daily accurate processing of all customer returns utilizing an online real-time inventory management system and decision making skills Branch Transfer processing between stocking branches within Ingram Micro including QA/reconciliation process Investigate and process discrepancy returns, completing discrepancy forms using Microsoft Access database Communicate frequently via phone, email and fax with Customer Service on RMA related issues On the job trainer to associates on various functions within the Returns Department Show less Ensure daily accurate processing of all customer returns utilizing an online real-time inventory management system and decision making skills Branch Transfer processing between stocking branches within Ingram Micro including QA/reconciliation process Investigate and process discrepancy returns, completing discrepancy forms using Microsoft Access database Communicate frequently via phone, email and fax with Customer Service on RMA related issues On the job trainer to associates on… Show more Ensure daily accurate processing of all customer returns utilizing an online real-time inventory management system and decision making skills Branch Transfer processing between stocking branches within Ingram Micro including QA/reconciliation process Investigate and process discrepancy returns, completing discrepancy forms using Microsoft Access database Communicate frequently via phone, email and fax with Customer Service on RMA related issues On the job trainer to associates on various functions within the Returns Department Show less