Experience

Hotel Turquoise Chandigarh - India

• India
• Hospitality
• 1 - 100 Employee

• Duty Cum Reservation Manager

  • Nov 2022 - Present

  To help and assist the Front Office Manager in organizing and the running the department.To achieve optimum sale of rooms through proper yield management.To make & monitor the Duty roster of the departmental staff.To supervise the reception counter.To check all VIP rooms.To deputize for the Front Office Manager in his absence or whenever required to do so.To initiate action on all mail coming into the department.To initiate action on all group bookings and block rooms.To complete statistics maintained on a daily, weekly or a monthly basis.To maintain appropriate guest history records.To report on a weekly basis, all views, suggestion of guests met.To ensure proper compliance with the unit and the corporate policies with regard to lobby administration.To render assistance to the front office cashiers and the night auditor.To take rounds of the entire Hotel to ensure smooth operation in all areas.Checking arrival rooms.Taking care of the guest relations and maintaining the record of the same.Handling the guest complaints with patience and tact, keeping a log of incidents.Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for the airport transfers and local transportation.Responsible for smooth functioning of the Front Office, which includes Lobby Management, Travel Desk, Bell Desk, Fitness Centre & Swimming Pool.Training the regular staff when & where required. Wholly in charge of training the new staff.Preparing reports regarding the VIP movement in the hotel regularly.Making reports to highlight revenue and budget.Responsible for conducting department briefing on a daily basis.Making MIS report on monthly basis.Responsible as Night Manager on Duty on a fortnight basis. Show less

• Front Office Supervisor

  • Nov 2021 - Nov 2022

  To help and assist the Duty Manager in organizing and the running the department.To make Duty roster of the departmental staff.To supervise the reception counter.To check all VIP rooms.To deputize for the Duty Manager in his absence or whenever required to do so.To initiate action on all mail coming into the department.To initiate action on all group bookings and block rooms.To maintain appropriate guest history records.To report on a weekly basis, all views, suggestion of guests met.To render assistance to the front office cashiers and the night auditor.Checking arrival rooms.Taking care of the guest relations and maintaining the record of the same.Handling the guest complaints with patience and tact, keeping a log of incidents.Supervising the Travel Desk, which includes cars for the airport transfers and local transportation.Responsible for smooth functioning of the Front Office, which includes reception, Travel Desk & Bell Desk.Training the regular staff when & where required. Wholly in charge of training the new staff.Prepare reports regarding the VIP movement in the hotel regularly.Making reports to highlight revenue.Responsible for conducting department briefing on a daily basis.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.Follows procedures for issuing and closing safe deposit boxes used by guests. Show less

• Front Office Associate

  • Dec 2020 - Nov 2021

  Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.Knows the location and types of available rooms as well as the activities and services of the property.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.File room keys (only for manual room key hotels)Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.Uses proper telephone etiquette.Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, Foreign currency exchange etc.Uses proper mail, package, and message handling procedures. Courier Mail RegisterReads and initials the pass-on log. Show less



K K Royal Hotel and Convention Centre

• Jaipur, Rajasthan, India

• Front Office Associate

  • Dec 2019 - Mar 2020



Mahindra Holidays & Resorts India Limited

• India
• Hospitality
• 700 & Above Employee

• Industrial Trainee

  • Dec 2018 - Mar 2019



Hotel Marina

• India
• Hospitality
• 1 - 100 Employee

• Industrial Trainee

  • May 2018 - Jun 2018