Arun Kumar
Country Head - Retail Petroleum Sales and Operations at Mount Meru Rwanda- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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French Limited working proficiency
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Spanish Professional working proficiency
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Tamil Native or bilingual proficiency
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Japanese Limited working proficiency
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Malayalam Professional working proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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Nebosh - IGC1 & IGC2 Occupational Health and Safety
NEBOSHJan, 2020- Sep, 2024
Experience
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Mount Meru Rwanda
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Rwanda
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Oil and Gas
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1 - 100 Employee
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Country Head - Retail Petroleum Sales and Operations
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Nov 2021 - Present
1. Stock Ordering and Indenting. 2. Managing Retail Petrol stations Stock Loss. 3. Head of Maintenance and upkeep for the retail petrol stations. 4. Staff Training on HSE and service on forecourt. 5. Incharges of Retail petrol Station P&L. 6. Leading Forecourt retail sales. 7. Incharge of procurment. 8. Identifying, Surveying and conversion and onboarding of new DOCO Sites. 10. Branding and OTP of New projects and sites. 11. Incharge of EPC. 12. Compliance with local government statutory Requirements. 13. Growth of Lube sales inside the territory. Show less
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Reliance Industries Limited
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India
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Oil and Gas
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700 & Above Employee
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Business Development Manager
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Nov 2016 - Nov 2021
# P&L Owner for 4 Petroleum Retail Outlets (Truck Stop Model). Targeting for High Volume sales of HSD, MS, ALPG & Lubricants (20 Cr Sales Volume per month) # My accountability also involved a Special Assignment of Recommissioning / De- Mothballing & Opening New RO's & was Responsible for the HSSE Audits for the Newly commissioning & Recommissioning of a Petroleum Retail Outlet. # Responsible for vigilant HSSE Audits & Stock Audits for all the retail outlets under my supervision. # Accountable for Traffic count surveys and identifying New Specs for opening New Retail outlets as per Business expansion guidelines. # Responsible for the Screening and Selection & Training of the channel partners by efficiently communicating the Merits and Advantages of Partnering with RIL. # Accountable for effective communication on Schemes and targets to all the channel partners and also providing my guidance and support in achieving the target as a team. # Accountable for the Growth in Lubricant sales for the geography. # Responsible for the growth in ratio of sales through Reliance Fleet Cards & Programs, & enrolling more active and regular customers of reliance into Reliance Trans Connect Fleet Programs. # Responsible for marketing and sales of Bulk Orders by approaching Big fleet customers and maintain a long term business Relationship with them. # Responsible and Accountable for the entire Safety Parameter and Hygiene Parameter of the Retail Outlets. # Responsible for the compliance of all the Statutory Norms & Licenses. # Responsible for all the Brands Value Proposition & Single Point of contact between the Head Office and the Outlets as the companies person. Show less
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OYO Rooms
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India
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Business Development Manager
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May 2016 - Nov 2016
* To Identify the Supply Needs for potential Sales at the potential market place and increase the Supply Requirements .* Manage Profit & Loss of OYO Rooms .* Launching and Building OYO's In new Geographies .* Cross-Functional approach , Coordination with multiple teams ( Operations , Sales , On Boarding ) in Inter and Intra Geographies .* Forecasting- Balance Inventory growth with demand to ensure optimization.* Meeting Property Owners and explaining about the OYO's Marketing Policy and discussing about the growth in potential Business growth that can return in Partnering with OYO .•Signing up New Contracts with Hotels which meets the OYO Standards, in terms of maximizing Business at affordable take rate tariff.•Responsible for the surge in selling prices which is based on the demand and the supply in a particular market.• Responsible for Branding, advertising and inventory management of the room supplies subjected to all the properties in my cluster.•Accountable for driving the demand target and reaching the goals sets, and achieving through various marketing channels (Branding, Referral , discounts , Corporate referrals, OTA, Just Dial , Sulekha, Hotel leads, Tout Referrals, Marriage Hall Reference etc) Show less
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Operations Manager
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May 2015 - Nov 2016
•Responsible for Managing Lodging Business of Approximately 18 lacs across multiple Hotels & Service Apartments per month (Includes Online & Offline Sales )•To audit the hotel properties and ensure that the promises of the organisation reaches the Guest i.e., (Hygienic Toilet , AC, WIFI, Spot less Linens , Clean Room )•In providing front office & housekeeping training to the hotel team & groom them, in order to deliver the best customer support & Experience to the OYO Guest.•Ensuring all the key points such as ‘ direction to the hotel ,landmark , nearby spots , book a cab , nearby dining , communicative messages & mails’ subjected to an hotel & the guest booking is correctly mentioned and communicated to the guest well in advance , before the arrival of the guest.•Training and ensuring all the property managers underwent the technical training on OYO property Application so has to control and block the Room Inventory subjected to availability and also to update the status of the booking and also updating the payment details.•Engaging in good relation and maintaining a good rapport with the Hotel property owners in order to make the property better and transformed to the Oyo standards.•Ensuring a Delicious Food quality, Sophisticated Room Quality and Service quality being offered to the Oyo guest and reviewing the feedback of them .•Engaging in E Mail Communication & follow ups over the E Mail and making the necessary changes in the guest booking by communicating with the Oyo Centralized Fulfillment Team. •Resolving the technical errors in Application & software installed in the Oyo property tablet device.•Training & Grooming of the Oyo Managers under training and certifying them when they are ready to lead the operations in another city and cluster.•Travelling between the properties and resolving the guest issue spontaneously in order to give a happy experience to the guest. Show less
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Site Manager
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Mar 2014 - May 2015
Key Responsibilities: Responsible for the operation for 3 Number of Students Canteen, 1 Admin Staff Canteen, 1 Executive Dinning, 1 Guest House (58 Rooms) and 8 Service Apartments. Having the sole responsibility of handling a team of 90 employees which is classified into Kitchen, Service and Multi Purpose works. Single Point of contact for Food Service, Personalised service, Guest house Service, Faculty Service Apartments. Upkeep of High hygiene policy inside the site according to the QHSE and FSSAI regulation& policy of the company Responsible for Menu compilation on a monthly basis which includes a (7 Course Break Fast, 11+2 course Lunch Menu, 2+2 Snacks Menu, 11+2 course Dinner menu. Responsible for the food preparation & service of food for 700 B - School Students (In House), 48 Faculties, 120 Admin Staff, and 200 students in the Weekend Batches. Responsible for handling a P&L Account for a business worth 40-43 Lac turn over every month. Responsible for Food Costing and the Profit Maximisation. Responsible for training & Briefing the lower level management team (Service Supervisors, Kitchen Chef, Guest House Management, Service Apartment Management, and Store Management Team.) on new HSE and FSSAI Policy Roll Outs Responsible for Client Billing, Cash and Monetary Management. Responsible for the updating of the sales provision to the Sodexo Base Office on a daily basis. Responsible for follow ups on various event functions and organising it in a grand manner by knowing the needs of varied clients. Responsible for Abiding to QHSE & FSSAI standards within the site Food Service Department by doing weekly self audit and drafting the reports to the Base Office. Responsible for keeping a track on Bills deposited, collections received, Collection pending, Debits made by the client. Responsible for timely Renewal & Negotiating the Hikes in Food Service Charges along with the Service Agreement and getting the Clients Approval. Show less
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KFC
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United States
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Restaurants
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700 & Above Employee
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Assistant Restaurant Manager
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Jun 2011 - Mar 2014
o Briefing and coaching the team over the International operational standardsthose are set by the organisation and are to be followed during every shift and every business day. o Responsible for taking the inventory counts andmaintaining of the par& Buffer stock availability for the efficient running of the every successful shift. o Updating and training of the team over the new process and the standards. o Responsible for the projection of the products that are to be prepped over the specific Period of time during the Business Day. o Responsible for the training of the beginners and certifying them after their completion of their mastery in every position. o Setting the targets for the business day and helping out the team by providing the required tools for achieving the targets. o Responsible for ordering of the required raw goods(Frozen,Chilled,and Dry, chemical) needed. And also keeping track on stock availability on daily basis. o Responsible for generating the Sale Reports, Inventory reports, Cash Management, Banking Reports, Wastage Reports, Missing Reports, Utility Tracker Etc... Show less
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Education
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2017 - 2019
University of Madras
M.Sc, Psychology -
2010 - 2013
University of Madras
B.sc Hotel & Catering Management, Hospitality Administration/Management -
1998 - 2010
La chatelaine Residential Junior College
Schooling, High School/Secondary Certificate Programs
Community
