Arun Kumar
Vice President, Operations at Secova- Claim this Profile
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Peggy Bowes
Arun managed and implemented our new HRIS system from Secova. This was a significant undertaking for our company and involved many departmental teams and resources and Arun was able to provide a level of project management that allowed each team to be successful. His communication skills allowed him to explain complicated processes to a variety of our team members with differing levels of understanding. Implementation of a new system can be difficult but Arun’s commitment to problem solving and detail made the process move from one goal to another easier and very successful. Arun met any challenges with a sense of urgency and determination. All of our team members had complete confidence in Arun’s ability to provide us with an accurate and on-time project completion. He was totally customer focused and was always available 24/7 to insure we had whatever resources we needed to complete and move our project forward. Arun’s leadership at Secova and with our team members is the reason we had a successful implementation of the HRIS. Peggy Bowes AAA Mid-Atlantic
Peggy Bowes
Arun managed and implemented our new HRIS system from Secova. This was a significant undertaking for our company and involved many departmental teams and resources and Arun was able to provide a level of project management that allowed each team to be successful. His communication skills allowed him to explain complicated processes to a variety of our team members with differing levels of understanding. Implementation of a new system can be difficult but Arun’s commitment to problem solving and detail made the process move from one goal to another easier and very successful. Arun met any challenges with a sense of urgency and determination. All of our team members had complete confidence in Arun’s ability to provide us with an accurate and on-time project completion. He was totally customer focused and was always available 24/7 to insure we had whatever resources we needed to complete and move our project forward. Arun’s leadership at Secova and with our team members is the reason we had a successful implementation of the HRIS. Peggy Bowes AAA Mid-Atlantic
Peggy Bowes
Arun managed and implemented our new HRIS system from Secova. This was a significant undertaking for our company and involved many departmental teams and resources and Arun was able to provide a level of project management that allowed each team to be successful. His communication skills allowed him to explain complicated processes to a variety of our team members with differing levels of understanding. Implementation of a new system can be difficult but Arun’s commitment to problem solving and detail made the process move from one goal to another easier and very successful. Arun met any challenges with a sense of urgency and determination. All of our team members had complete confidence in Arun’s ability to provide us with an accurate and on-time project completion. He was totally customer focused and was always available 24/7 to insure we had whatever resources we needed to complete and move our project forward. Arun’s leadership at Secova and with our team members is the reason we had a successful implementation of the HRIS. Peggy Bowes AAA Mid-Atlantic
Peggy Bowes
Arun managed and implemented our new HRIS system from Secova. This was a significant undertaking for our company and involved many departmental teams and resources and Arun was able to provide a level of project management that allowed each team to be successful. His communication skills allowed him to explain complicated processes to a variety of our team members with differing levels of understanding. Implementation of a new system can be difficult but Arun’s commitment to problem solving and detail made the process move from one goal to another easier and very successful. Arun met any challenges with a sense of urgency and determination. All of our team members had complete confidence in Arun’s ability to provide us with an accurate and on-time project completion. He was totally customer focused and was always available 24/7 to insure we had whatever resources we needed to complete and move our project forward. Arun’s leadership at Secova and with our team members is the reason we had a successful implementation of the HRIS. Peggy Bowes AAA Mid-Atlantic
Experience
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Secova
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United States
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Human Resources Services
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100 - 200 Employee
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Vice President, Operations
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May 2021 - Present
As Vice President, Transition & Operations I work as a catalyst for creating a cohesive and well-defined organizational priorities and governance structures for smooth service delivery functions, across all business verticals entailing benefits administration services, dependent eligibility audits, data management & processing services and ACA services. Overseeing the Transition, CRM, Product, EDI, Processing, Call Centre, & Pre-Sales teams and handling relationships with vendor partners, brokers and clients. Rendering support to the product development team by providing industry insights from the market, brokers and clients.
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Director - Service Delivery
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Aug 2019 - Apr 2021
As Director of Service Delivery, my primary focus is in creating cohesive and well-defined organizational priorities and governance structures for smooth service delivery functions, across all business verticals for handling the global workforce for all 3 locations. For meeting the organizational goals, I lead administration services, dependent eligibility audits, data management services, and ACA services. In the nutshell, I ensure maximum customer satisfaction through the delivery of quality and timely services, while partnering with the C-Suite and sales team to forecast annual revenue targets
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Senior Service Delivery Manager
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Apr 2016 - Jul 2019
As Senior Manager, I was tasked to devise operational as well as service delivery strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis. For meeting the organizational goals, I identified and evaluated state-of-the-art technologies; established production, productivity, quality, and customer-service standards. In the nutshell, I contributed information and analysis to organizational strategic plans & reviews.
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Manager - Service Delivery
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Sep 2013 - Apr 2016
As Manager, I ensured service levels in terms of delivery were met through monitoring of service levels returns. For meeting the organizational goals, I was tasked to map business requirements and coordinate in developing & implementing processes in line with guidelines. I undertook responsibilities of handing an efficient team of Account Managers and Analysts – accountable for Service Delivery across multiple locations. Moreover, I defined service standards and guidelines that served as a benchmark for excellent service delivery; steered process transition initiatives within the company post-implementation.
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Secova
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United States
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Human Resources Services
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100 - 200 Employee
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Operations Manager
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Dec 2010 - Jul 2013
As Client Operations Manager, I handled client relationship and service delivery functions by liaising with new & existing clients and elevating customer satisfaction scores. I escalated new business problems while coordinating with all the support teams from both Operations and Technology to meet the deliverables within SLAs. Utilizing a pragmatic approach, I adhered to SLA’s and work processes thus managing cost-effective operations. As Client Operations Manager, I handled client relationship and service delivery functions by liaising with new & existing clients and elevating customer satisfaction scores. I escalated new business problems while coordinating with all the support teams from both Operations and Technology to meet the deliverables within SLAs. Utilizing a pragmatic approach, I adhered to SLA’s and work processes thus managing cost-effective operations.
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Unit Manager
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Aug 2006 - Dec 2010
Led a team of financial associates supporting retail banking services for Citibank, North America Led a team of financial associates supporting retail banking services for Citibank, North America
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Education
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2001 - 2006
PMR Institute of Technology
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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