Senior System Engineer

• Nov 2022 - Present

System Engineer

• Jul 2015 - Nov 2022

Managed datacenter operations, designing, planning and implementation of new projects, hardware replacements, monitoring the infrastructure, identifying and resolving bottleneck, troubleshooting problems/outages and suggesting improvementsMaintaining infrastructure health checks, proactively take actions to minimize downtime and performance issues, ensuring that the solutions are highly available and performing. Day-to-day administration of serversO365 Exchange administration, user management, creation, spam filtering, content search and deletion, distribution list creationActive directory services monitoring and administration. Maintained user, group, and computer accounts in the networkManaged ITIL Process based Tool Manage Engine SDP for IT Operations Desktop Laptop Backup Management Show less

Technical Support

• Oct 2013 - May 2015

Duties& Responsibilities • Hands on experience with IT Service Desk with ticketing tool • Managing Active directory and DHCP with 2 sites serving 4000 users • Configuring , Managing And Troubleshooting IIS • Managing Email Architecture in Live@edu for approx. 3000 users • Managing Hyper-V, • Managing L2 Network Infrastructure • Creating and deploying Thick Images using WDS and Deploying Security Patches to Servers and client machines using WSUS. • Managing Online exam portal [created by Moodle-open source software]and configure LDAP • Deploying Latest Microsoft updates to client machines using WSUS • Managing FTP , IIS and FileZilla • Managing Sophos Antivirus Server • Handling escalation and senior management tickets • File and print services and Quota management • Configuring and troubleshooting Outlook 2010,2013 Office communicator 2013 and other Microsoft products • Remote troubleshooting through Office communicator • Desktop and Laptop hardware troubleshooting • Configuring Network and local printers with print server • Managing Proxy server ( WebMarshel ) • Ensuring the IT Asset records are entered and updated correctly Show less

system administrator

• Dec 2011 - Jul 2013

Duties& Responsibilities • Managing SQL servers • Solving Hardware issues • Giving software and system training for new employees • Providing remote support for regional centres • Installed, managed & maintained Microsoft windows servers 2008 • Configure, Backup and Troubleshooting of Microsoft Outlook, Outlook express • Managing & maintenance network printer & shared printer • Patching, network cabling, crimping, control panel work, patch panel work • Managing firewall • Configuring Raid 1 • Giving Support For EMR (Electronic Medical Records) • Install Hospital Software and connected the same to server through SQL Server. • Configure the wireless LAN and ADSL & Switches. • Keeping the asset details with updating Show less