Arun MR
Infrastructure Management Services Technical Lead at KASEYA SOFTWARE INDIA PRIVATE LIMITED- Claim this Profile
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Bio
Credentials
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Certified Professional Scrum Master
Scrum.orgDec, 2021- Oct, 2024 -
ITIL Foundation Level
AxelosJul, 2021- Oct, 2024 -
PRINCE2® 2017 Foundation & Practitioner
AxelosJul, 2021- Oct, 2024 -
Learning Office 365 (Microsoft 365)
LinkedInApr, 2021- Oct, 2024 -
Project Management Foundations: Integration
LinkedInMar, 2021- Oct, 2024 -
HP Server and Storage Technology
Online Training -
Hadoop developer
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Hardware Exposure
A+ Certified -
Operating System
SUN SOLARIS LTD
Experience
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KASEYA SOFTWARE INDIA PRIVATE LIMITED
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India
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1 - 100 Employee
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Infrastructure Management Services Technical Lead
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Oct 2018 - Present
Kaseya Software headquartered in Ireland, Dublin has strong presence in over 10 countries, is a leading IT Management Software company providing Remote Monitoring Management Services for MSP’s. • Manage on boarding / deployment projects - start to finish • Primary Owner for ensuring key metrics are met for the tasks assigned to team members • Primary owner for successful testing and implementation of automation process’s, workflows - through Remote Monitoring Management Agent procedures via powershell and other automation tools, platforms • Proactively communicate via email, chat, phone with customers on their infrastructure management Show less
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ANTRIX TECHINFO PRIVATE LIMITED
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India
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1 - 100 Employee
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Technical Lead
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Apr 2011 - Sep 2018
Technical Lead offering a decades experience and exposure leading and managing teams ensuring higher efficiency and productivity. Also possess proven ability to lead project teams to successfully deliver agreed solutions of the highest quality, often in complex and challenging customer environments in the IT domain. A certified Sun Solaris and VMWare professional with superior skills in handling cross functional teams. Recognized for steering projects towards completion while remaining well within set SLA norms • Experience deploying, supporting, troubleshooting relational databases especially in MS SQL Server and its supporting infrastructure • Working knowledge of Internet Information Services (IIS) 6/7/7.5 • Familiarity with corporate Mail servers and related infrastructure, especially in Microsoft Exchange • In depth expertise in analyzing System logs, Event Logs and Network Traces etc. • Strong ability to identify whether an issue’s root cause is environmental or in the product • Ability and willingness to mentor and collaborate with other engineers • Investigate and provide root cause analysis of defects Show less
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Hewlett Packard Global soft PVT Ltd
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India
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Software Development
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1 - 100 Employee
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Technical Consultant
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Jul 2010 - Dec 2010
Working on HP Proliant servers providing remote resolutions to hardware issues for Enterprise customers with hands on experience with Server technology, HP System Insight Manager Achievements: A consistent performer in terms of FCR, TCE, DA, and DE. Actively participating in team building activities. Working on HP Proliant servers providing remote resolutions to hardware issues for Enterprise customers with hands on experience with Server technology, HP System Insight Manager Achievements: A consistent performer in terms of FCR, TCE, DA, and DE. Actively participating in team building activities.
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Senior Technical Engineer
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Dec 2009 - Jul 2010
Escalation Engineer, providing L2 support. Held responsible for working on online backup storage product called Mozy designed by Decho Technologies for both Consumers as well as Small and Medium Business Customers on Multiple platforms. Achievement: Consistent Performer Increase customer satisfaction rate by 5 Escalation Engineer, providing L2 support. Held responsible for working on online backup storage product called Mozy designed by Decho Technologies for both Consumers as well as Small and Medium Business Customers on Multiple platforms. Achievement: Consistent Performer Increase customer satisfaction rate by 5
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Senior Technical Engineer
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Jan 2006 - Dec 2009
• Worked on HP Commercial Desktop’s, HDTV’s , Thin Clients, POS units giving real time solutions to the corporate’s which requires basic knowledge of Networking, CRM skills, Multitasking, Operating Systems • Hands on experience in resolving Thin client issues which requires the knowledge of Citrix , HP Thin Connect, Win CE ,Linux, Win XP Embedded • Configuring Raid & troubleshooting • Completed HP Server & Storage Technology online Training • Familiar with Vmware. • Familiar with ESX server 3, Data Back up & Recovery • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues • Collaborate with Tech Leads and escalation resources when appropriate • Consistently share best practices with team members • Conducting technical trainings for the pre-released products Achievements: • Have been consistent performer throughout my tenure • Won the Best performer for the Quarter Award more than 4 times • Won the Best TCE (Total Customer Experience) Award couple of times • My Quality score was above 95% throughout my tenure Show less
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Accenture in India
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Service Representative
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Sep 2004 - Dec 2005
Worked for a US client called SBC Yahoo ISP (Internet Service Provider) which required basic internet skills, Multitasking & customer handling skills and also was taking care of new agents on the floor and mentoring them. Achievements: Consistent performer Best customer experience award Remote diagnosis Best Quality Worked for a US client called SBC Yahoo ISP (Internet Service Provider) which required basic internet skills, Multitasking & customer handling skills and also was taking care of new agents on the floor and mentoring them. Achievements: Consistent performer Best customer experience award Remote diagnosis Best Quality
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Education
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2004 -
M.S. Ramaiah College of Education, MSRIT Post, MSR Nagar, Bangalore -54.
Bachelor of Engineering - BE, EEE
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