Experience

Nevro

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2022 - Present



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Representante de servicio técnico

  • Jan 2021 - Oct 2022

  Providing technical support to the Business Intelligence department from Amadeus Research problems related to the malfunctioning of some of the software tools of the company Investigate permissions requests to sensitive data information of the hotel revenue Develop new training ways for the new hires in our department Providing technical support to the Business Intelligence department from Amadeus Research problems related to the malfunctioning of some of the software tools of the company Investigate permissions requests to sensitive data information of the hotel revenue Develop new training ways for the new hires in our department



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Junior Network Engineer

  • Oct 2019 - Dec 2020

  Providing technical support to the employees of Cisco in the collaboration environment Research problems related to the network, equipment, and applications. Providing support to technicians on site, to solve issues involving telepresence units Educating Cisco employees regarding the proper way to use their tools and the equipment Providing technical support to the employees of Cisco in the collaboration environment Research problems related to the network, equipment, and applications. Providing support to technicians on site, to solve issues involving telepresence units Educating Cisco employees regarding the proper way to use their tools and the equipment



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service/Tech Support Agent

  • Jun 2019 - Oct 2020

  Customer care representative: Researching customer accounts to solve retail issues. Technical Support for devices (echo, kindle): Providing phone support for customers who experience issues with their devices Developed soft skills to handle stressful scenarios, and working under pressure Customer care representative: Researching customer accounts to solve retail issues. Technical Support for devices (echo, kindle): Providing phone support for customers who experience issues with their devices Developed soft skills to handle stressful scenarios, and working under pressure