FlexSave Sales Support Specialist

• Jul 2022 - Present

o Managing new sale inquiries through email, phone and warm calling o Developed and maintaining strong long-term relationships with advisors and clients o Executing presentations and training new advisors including managing and co-hosting our monthly FlexSave Training Seminar o Improved customer experience optimizing fillable PDF’s, video tutorials/walkthroughs, and updated competitor comparison charts o Exceeding KPI target for claims and new sales by 130%/120% year-to-date o Managing new sale inquiries through email, phone and warm calling o Developed and maintaining strong long-term relationships with advisors and clients o Executing presentations and training new advisors including managing and co-hosting our monthly FlexSave Training Seminar o Improved customer experience optimizing fillable PDF’s, video tutorials/walkthroughs, and updated competitor comparison charts o Exceeding KPI target for claims and new sales by 130%/120% year-to-date

Owner

• Apr 2019 - Jul 2022

o Oversaw daily operations that successfully generated a revenue of $260,000 o Developed effective strategies to sell limited sneakers and streetwear on Kijiji and Facebook o Created a WordPress website to provide customers access to purchase company stock o Provided exceptional customers that increase customer retention o Generated market strategies that increased traffic and brand awareness o Utilized technical skills and knowledge on programs to purchase sneakers with limited stock o Created innovative daily social media posts that generated an Instagram following o Effectively implemented programs and proxies to increase company inventory Show less

Associate Professional

• May 2019 - Aug 2020

o Managed 28 enterprise accounts with a minimum purchase limit of $100k o Developed and implemented processes to achieve the individual set goals of 3-5 million quarterly o Recognized as the main distributor for the company and achieved 3rd place, Gross Margin Q1 @ 4.2% / 145 o Built and maintained professional relationships with clients and vendors to identify business and sale opportunities o Oversaw accounts by answering phone calls and emails while delivering excellent customer service o Coordinated with brand reps internally and externally to find out pricing and delivery times o Remained organized in a high volume and fast-paced working environment handling 100+ emails daily Show less

Business Account Executive

• May 2018 - Dec 2018

o Successfully grew a book of business from nothing with effective cold calling o Developed and implemented strategies to maintain and grow accounts for the company o Built and maintained rapport to generate new leads and prospect new small businesses in the Ontario Region o Responded to complaints and resolved issues to maintain customer satisfaction and the preservation of the company’s reputation o Enhanced customer satisfaction by providing mobile solutions, including IOT, PTT, Tablets, and Phones o Achieved 155% Q2 2018, 125% Q3 2018. Show less

Financial Services Representative

• Apr 2017 - Oct 2017

o Educated and improved new and existing client financial portfolios offering Mutual Funds, GIC’s, TSFA’s, and Line of Creditso Built and expanded book of business while cultivating strong relationships with all clientso Demonstrated exceptional due diligence and attention to detail when handling high-value transactions in a fast-pacing environment with $0 lost to the companyo Achievements: 250% sales Q2. 175% YTD sales in 2016-2017

Customer Service Representative

• Feb 2016 - Apr 2017

Sales Floor Associate

• May 2015 - Feb 2016

o Provided exceptional customer service and ensure a 100% satisfaction rate o Utilized product knowledge to guide customers through the features, values, and benefits of each product o Built and maintained relationships with customers to increase customer retention and repeat purchases o Implemented effective sales techniques to maximize company sales and increase revenue o Determined customer needs by asking relevant questions and listening actively to the responses. o Provided exceptional customer service and ensure a 100% satisfaction rate o Utilized product knowledge to guide customers through the features, values, and benefits of each product o Built and maintained relationships with customers to increase customer retention and repeat purchases o Implemented effective sales techniques to maximize company sales and increase revenue o Determined customer needs by asking relevant questions and listening actively to the responses.

Sales Associate

• May 2014 - May 2015

Sales Associate

• Apr 2012 - May 2014