IT Manager

• Apr 2021 - Present

System Administrator

• Feb 2019 - Apr 2021

Systems Administrator

• Apr 2016 - Jan 2019

- Respond to and track technical support requests from origination to completion while adhering to service management procedures - Provide superior client support to ensure client satisfaction and retention - Office 365 Administration (Email, SharePoint, Azure Information Protection, Calendar Permissions) - Implementing and maintaining of SonicWALL firewalls - VMware environment implementation and maintenance, which includes vSphere Data Protection, vCenter Server Appliance - Design and Implement Wireless Infrastructure, which include isolation of different networks, such as guest wireless, student VLAN for schools - Implement and maintain different backup solutions based on the client: Backup Exec, Veeam, iBackup, Jungle Disk - Troubleshoot application, network, and system issues for clients - Configuration of remote client VPN utilizing SonicWALL firewall and Active Directory for user logins - Separate company network in to different VLAN’s using SonicWALL appliances - Install and configure Windows Servers using Windows 2012 and 2016 - Install and configure Windows workstations using Windows 7 and 10 - Deployment of Polycom VoIP phones using Ring Central, UCx - General Helpdesk Activities (Desktop Support, VoIP Phone Support) - Manage network users and groups using Active Directory - Delegate user permissions, and perform user account audits - IT Inventory management

IT Instructor

• Feb 2016 - Mar 2016

- Provided assistance with questions related to computer and cell phone functionalities - Instructed students on how to navigate and use the internet, email and various applications - Conducted trainings to explain and demonstrate computer use - Assisted with creating user accounts - Resolve computer related issues or device malfunctions - Provided assistance with questions related to computer and cell phone functionalities - Instructed students on how to navigate and use the internet, email and various applications - Conducted trainings to explain and demonstrate computer use - Assisted with creating user accounts - Resolve computer related issues or device malfunctions

Computer Lab Assistant

• Feb 2015 - Dec 2015

- Installed and configured computer workstations - Documented computer configuration information - Computer imaging using Ghost utility - Software and hardware management and installation - Installed and configured computer workstations - Documented computer configuration information - Computer imaging using Ghost utility - Software and hardware management and installation