Experience

Ringostat

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Midle Customer Support Representative at Ringostat

  • Jun 2023 - Present

  1) Knowledge of web-analytics services (Universal Analytics, GA4, Facebook Pixel):- how the service works;- how to set up integration with the service and the logic of its operation;- Knowledge of setting up call reports and their reporting parameters;- How to configure basic and custom conversions; - Diagnostics of problems with statistics.2) Knowledge of Virtual PBX and sip-telephony services. Ability to perform diagnostics using logs:- Diagnostics of incoming/outgoing communication with parsing logs of both call parts;- Diagnostics of communication problems using mobile numbers using the FMС service;3) Knowledge of the main mobile operators and peculiarities of working with them. 4) Ability to connect and configure the product integration with third-party services (more than 20)5) Fully using Vatson and Homer tools for connections diagnostics.6) Setup custom scripts using configs.7) Configuring integration with third-party services using JS functions. 8) Know how to avoid common network problems using SIP and make recommendations on how to solve them. 9) The ability to diagnose the work of the service using the Graylog and its documentation. 10) Webhooks and API, end-to-end analytics.11) Сreated manuals for the clients' Knowledge Base for educational purposes. Show less

• Junior+ Customer Support Representative at Ringostat

  • Dec 2020 - Jun 2023

  Knowledge of the basic settings and functionality of the company's products.Basic functionality and operation of web analytics services.Basic understanding of virtual PBX and sip telephony. Analysis of popular telephony problems and their diagnostics (Watson, Homer) at a basic level.Webhooks and API, end-to-end analytics.

• Junior Customer Support Manager

  • Sep 2020 - Dec 2020

  Handling customer inquiries via chat and telephone. Help users set up projects. Working with the knowledge base (updating and writing instructions). Working with CRM system.Fixing for the development team the wishes of customers and the bugs that customers encountered.



VChehle

• Одесса, Одесская область, Украина

• Social Media Manager

  • Dec 2019 - Jul 2020

  My responsibilities included customer support of social media. My responsibilities included customer support of social media.