Experience

Oakley Capital

• United Kingdom
• Venture Capital and Private Equity Principals
• 100 - 200 Employee

• Butler

  • Oct 2021 - Present

  -Representing organization as first point of contact for all VIP guests -Delivering excellent levels of service and ensuring needs of guests are satisfied and standards achieved throughout across their stay -Proactively planning for guests and thinking laterally to accommodate variety of unforeseen requested -Using advanced negotiation skills to manage complaints, working with guests until issues are resolved -Stores equipment in appropriate storage areas -Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality. -Inspected all cleaning and household tasks for alignment with quality standards -Entrusted to handle confidential and sensitive situations in professional matter. Show less



Giuseeppe's Place

• London Bridge, Borough Market

• Club Bar Assistant

  • May 2017 - Oct 2021

  -Kept alcoholic beverages well-stocked and organized to meet expected demands. -Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events. -Took customer orders and capitalized on opportunities to sell special beverage and food options. -Adhered to state laws regarding alcoholic beverage services and customer regulations. -Assisted servers with specialty drinks orders by preparing on-demand items without delay. -Used critical thinking to break down problems, evaluate solutions and make decisions -Collaborated with team members to achieve target results -Actively listened to customers' requests, confirming full understanding before addressing concerns -Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork Show less



Ozerlat Real Turkish Coffee, Confectionery & Fine Food

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Chauffeur/Driver

  • Apr 2016 - May 2017

  -Upheld high standards of professionalism and discretion when working with high-value clients. -Stowed passenger items with care and concern to avoid damage or displeasure with handling. -Waited for passengers at designated high-volume locations such as airports and popular nightlife spots. -Stored passenger luggage and personal items with care for safety and security. -Vacuumed, cleaned, and sanitized vehicles between customers. -Mapped efficient routes with minimal disruption to passengers or schedules. -Answered, scheduled, and responded to reservation calls at specific times and locations. -Generated consistent referrals and repeat business by providing friendly and fast service -Arrived on time to customer appointments Show less



Greycoat Lumleys

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Butler

  • Nov 2012 - Apr 2016

  -Maintaining all type of silverware and EPNS ware (Electro Plated Nickel Silver) -Dealing with several tables at once - Carrying meals and orders to tables -Respecting all guests privacy and adhered to guests confident -Inspected all cleaning and household tasks for alignment with quality standards. -Entrusted to handle confidential and sensitive situations in professional matter. -Increased customer satisfaction by resolving issues. -Exceeded goals through effective task prioritization and great work ethic. -Increased customer satisfaction by resolving issues -Developed team communications and information for meetings Show less



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Butler

  • Feb 2007 - Nov 2012

  -Greeting customers as arrive and had good relationship with customers -Identified and anticipated guests need delivering a personalized service providing food and beverages -Ensured all requests from guests were made possible and followed up -Respecting all guests privacy and adhered to guests confidentially -Setting tables with cloths, napkins, cutlery -Maintaining all type of silver ware and EPNS ware (Electro Plated Nickel Silver) -Inspected all cleaning and household tasks for alignment with quality standards. -Collaborated with team members to achieve target results. -Monitored BNP Paribas inventory to keep stock levels and databases updated. -Entrusted to handle confidential and sensitive situations in professional matter -Demonstrated respect, friendliness, and willingness to help wherever needed Show less



Lehman Brothers

• Capital Markets
• 700 & Above Employee

• Butler Assistant

  • Jan 2005 - Feb 2007

  -Respecting all guests privacy and adhered to guests confidentially -Monitoring and reporting any theft or damages to management -Welcome customers upon entrance and confirm reservations -Act as point of reference for guests who need assistance or information and attend to their wishes and requirements -Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by Lehman Brother -Acquire extensive knowledge of premises and nearby venues and businesses to make most suitable recommendations -Ensured all requests from guests were made possible and followed up -Entrusted to handle confidential and sensitive situations in professional matter -Participated in team-building activities to enhance working relationship Show less