Experience

3Scan

• United States
• Biotechnology Research
• 1 - 100 Employee

• Salesforce Administrator

  • 2016 - Present

  San Francisco, CA • Fellowship with San Francisco startup to build out order management capabilities in their Salesforce org.



DCO International, Inc

• Environmental Services

• Operations Project Manager

  • 2007 - 2015

  San Francisco, CA * Responsible for most operational aspects of running a small business in the plastics industry, while supporting key customer accounts. * Order Management - Organized details of management’s buy/sell deals into vendor purchase orders and customer sales orders, clarifying ambiguities with all parties as necessary. Involved vendors, sales, operations, customer service, and logistics to assure successful completion of the deal. * Export Logistics - Made bookings with shipping lines… Show more * Responsible for most operational aspects of running a small business in the plastics industry, while supporting key customer accounts. * Order Management - Organized details of management’s buy/sell deals into vendor purchase orders and customer sales orders, clarifying ambiguities with all parties as necessary. Involved vendors, sales, operations, customer service, and logistics to assure successful completion of the deal. * Export Logistics - Made bookings with shipping lines, worked with freight forwarders to assure accurate and timely shipping documentation and coordinated loading of containers with warehouses and carriers to meet port cutoff dates. * Domestic Logistics - Negotiated rates with carriers, assured prompt pickup from vendors, arranged for material packaging/processing with warehouses, and delivery to customers by requested dates. * Inventory Management - Responsible for inventory reporting, reconciliation and release. Negotiated and authorized warehouse charges. * Finance - Handled invoicing, accounts receivable, letters of credit, bank reconciliation reporting, and auditing requirements. * Systems - Created reports in a NetSuite environment. Built vital spreadsheets extensively used for reporting of shipments. Show less



Domino Foods, Inc.

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • 2004 - 2007

  Crockett, CA * Accountable for call center staff of 5 employees primarily responsible for entry & scheduling of customer orders, and working with Logistics and Production to assure on-time delivery. * Requested, tested and approved system enhancements in an SAP environment. * Catalyst to improve returned material procedure, meeting internal needs of Credit, Production and Shipping/Receiving departments.



Schlage Locks

• United States
• Manufacturing
• 1 - 100 Employee

• Manager (various positions)

  • 1987 - 2003

  San Francisco, CA Project Manager (2001 - 2003) • Developed and implemented top company projects for reduced order entry throughput time and crystal-clear change-order process, resulting in enhanced internal and external customer satisfaction. Order Management Manager (1998 - 2001) • Directed staff of 7 Business Process Analysts engaged in process mapping, development & documentation of policies & procedures, and Oracle programming requirements & testing. Technical Services Manager (1991 -… Show more Project Manager (2001 - 2003) • Developed and implemented top company projects for reduced order entry throughput time and crystal-clear change-order process, resulting in enhanced internal and external customer satisfaction. Order Management Manager (1998 - 2001) • Directed staff of 7 Business Process Analysts engaged in process mapping, development & documentation of policies & procedures, and Oracle programming requirements & testing. Technical Services Manager (1991 - 1997) • Responsible for creating/updating technical product literature, warranty/claim program and all aspects of discretionary business segment for special application products. Order Entry and Customer Service Manager (1989 - 1990) • Change catalyst for merging separate departments into cohesive unit of 50 employees. Customer Service Manager (1987 - 1989) • Accountable for staff of 12 employees delivering service to all U.S. customers. Streamlined product performance reporting significantly reducing time spent by Field Sales Representatives requesting corrective actions. Show less