Experience

Hotel Bristol, a Luxury Collection Hotel, Warsaw

• Poland
• Hospitality
• 1 - 100 Employee

• Rooms supervisor - Marriott Voyage program

  • Mar 2022 - Present

  Postes occupés durant les rotations du MIT : - assistant manager Housekeeping - superviseur Front Office (Day and Night Shift) - assistant manager Quality - responsable du Christmas Pop-up store Postes occupés durant les rotations du MIT : - assistant manager Housekeeping - superviseur Front Office (Day and Night Shift) - assistant manager Quality - responsable du Christmas Pop-up store



kwerk

• France
• Real Estate
• 1 - 100 Employee

• Member's relation manager

  • Feb 2020 - Jul 2020

  3rd year internship I chose to do the last internship of my training at Kwerk in order to open my field of vision and to discover a different universe from the traditional luxury hotel industry. I am passionate about new concepts in the hospitality sector and the project of transforming the way of working by taking deep inspiration from hotel know-how (Wellworking®️) that Kwerk promotes immediately appealed to me. The missions I have been entrusted with are the following: - Supervise a seminar operational team (2 people, coordinators) and manage the seminar organisation. - Participation in the onboarding of members. - Participation in the animation of the community. - In charge of training trainees and coordinators. - Monitoring the cleanliness and maintenance of the centre. - Participation in commercial visits. - Weekly inventories. - Management of the relationships with the resident members and ensuring their constant well-being. - Overseeing the set-up of rooms and the F&B offer during seminar days, in line with Kwerk's quality standards. - Follow-up and member retention in line with Kwerk's premium positioning. - Use of Microsoft Excel and Mindbody software for administrative tasks. Show less



Four Seasons Hotel George V, Paris

• France
• Hospitality
• 300 - 400 Employee

• Housekeeping trainee

  • Aug 2018 - Feb 2019

  1st year internship I had the exceptional opportunity to do the first internship of my degree in the Housekeeping department of the Four Seasons Hotel George V in Paris. This allowed me to discover and learn about the operational management of a world-renowned palace. I developed a particular attention to detail, an increased sense of communication and organisation as well as hotel management skills. I was fortunate to be given a variety of interesting duties: - Managing one or more floors with a team of permanent and rotating maids. - Management of priorities, control of incoming and outgoing rooms. - Communication with Dispatch and other departments (reception, guest relation, room service, florists). - Packing and unpacking service. - Management of customer and VIP storages. - Management and follow-up of customer complaints. - Personalization of the service - Use of PMS Opera and HotSOS software - Use of Microsoft Excel for stock management and customer data reporting - Complete training of all the positions in the housekeeping department and the ancillary services for 2 months (valet, runner, team member, public areas, linen room, florist, amenities). For the rest of my internship, I progressed to the position of day and evening floor housekeeper (4 months). Show less