Territory Manager

• Oct 2022 - Present

National Business Sales Executive

• Jan 2022 - Sep 2022

Senior Business Account Executive

• Jul 2020 - Dec 2021

Business Account Executive

• Oct 2019 - Jul 2020

Manager - Sales/Operations

• 2019 - Jun 2019

• Oversaw the Sales and Operations of a Retail Store to exceed Sales Quota, Growth, Revenue Targets, KPI’s, Operational Compliance and P&L. • Develop a Sales Strategy to exceed Monthly, Quarterly & Yearly Targets and Execute Plan to Team. • Responsible for Employee Development, Performance Management, Recruiting, Marketing, Merchandising and Inventory. • Provide defined direction to staff on products, processes and standards based on business strategy and overall results. • Manage a Staff to Outperform at all Levels and Exceed Sales Level Targets and Operation Excellence.

Store Manager - Retail Sales

• Jul 2010 - Apr 2018

- Highly Recognized Leader in consistently exceeding sales goals, key performance indicators and customer satisfaction goals.- Responsible for overall management of 20 staff members in a High Volume Location for sales, operations, customer service, reporting, asset management, marketing and P & L responsibilities.- Oversee the Operation of Multiple Retail Stores in a Large Geographic Territory as Acting District Manager.- Responsible for Performance Management, Staffing, Employee Relations, Asset Management and Marketing- Develop, train and coach sales team to consistently meet and exceed all major key performance sales and operational goals.- Build collaborative and consultative relationships with business clients & C-Level Decision makers to increase market share.- Prospect for new business opportunities by cold calling, door knocking, business referrals, saleforce data, social media, managing business pipeline and outbound events.- Increased B2B & Public Sector sales mix to 13% year/year through heavy prospecting & outbound activities.- Manage retail inventory, merchandizing, budgeting and physical control standards in compliance with company standards.- Develop Sales Strategies to consistently exceed Same Store Sales (Year over Year) growth.- Obtain strong customer relationship skills by ensuring each customer is treated with the highest level of courtesy and professionalism.

Lead Retail Consultant

• Jul 2009 - Jun 2010

- Supervised retail store staff in the daily operations to exceed sales goals, service requirements, scheduling, payroll, customer relations, billing, repair and customer satisfaction.- Identified the correct solutions for customer billing, technical and account issues- Successful in prospecting and closing a 40 line B2B deal that will generate $30K per year in revenue.

Manager - Retail Sales

• 2006 - 2009

- Managed and trained a staff of 20+ employees responsible for meeting and exceeding individual and store sales quota to include Gross Add, Renewal, Revenue and Key Performance targets.- Developed a sales strategy that increased year over year sales to 12% and exceeded quota to 130%.- Operated multiple locations to ensure each location was exceeding sales performance targets.- Increased B2B sales to 15% through prospecting, referrals and submitting business proposals.- Managed 3-4 million in retail inventory including budgeting, forecasting and shrinkage.

Assistant Manager - Retail Sales

• 2004 - 2006

- Assisted Store Manager in a High Volume Store for Sales, Service & Operations.

Manager - National Strategic Account

• 2001 - 2004

- Managed a staff of 2 Analyst, 1 Lead Consultant & 13 Account Coordinators.- Oversee call center operations and supervision of employees to achieve 90% service level goals, 90% order fulfillment targets, 100% reporting requests and 95% quality standards.- Responsible for the implementation of National and Major Corporate Account Contracts.- Ensured National Account Customer Service Requirements are communicated to appropriate parties. - Laison to Legal for RFP information as it pertains to National Account Contracts.- Operated a team that managed 40+ B2B and Govt. accounts that generated $100K per month.- Attended Corp, B2B, and Govt. visits to ensure contractual commitments are at 100% compliant.- Facilitated Operations Reviews on all 1000+ line accounts, volume, revenue and account receivables.

Supervisor - Customer Service

• 1999 - 2001

- Managed a staff of 12 Customer Service Specialists to ensure 85% customer service levels were met, average speed per answer were below range, 95% call quality standards, billing/procurement were satisfied, customer retention targets were met and customer satisfaction.