Experience

Falconwood, Incorporated

• United States
• Defense and Space Manufacturing
• 100 - 200 Employee

• Cyber Security Analyst

  • Feb 2020 - Present

  ● Develop and prepare, review and package required Body of Evidence (BOE) and artifacts, conduct security control assessments, and security test and evaluation required by the respective network authorities and Assessment and Authorization (A&A) processes such as the Risk Management Framework (RMF). ● Support RMF and cybersecurity Compliance and Auditing processes and inspections for program managed systems and networks; ensures validity and accuracy review of all associated documentation. ● Perform the necessary efforts to analyze, assess, evaluate, integrate, improve, implement, test, sustain, and maintain program cybersecurity posture and capabilities required by the network domain operations compliance requirements. ● Support on-site and remote site accreditation testing for networks at CONUS and OCONUS locations. ● Prepare and document or assist with the preparation of risk mitigations and maintain and update the Plan of Action and Milestones (POA&M) as required by the network domain Authorizing Official (AO). ● Perform technical evaluations of security solutions (e.g. Cross Domain Solutions) and provide recommendations and courses of action (COAs). ● Provide guidance to development and integration contractors to ensure awareness and understanding of DoD and Army policies, procedures, and requirements and track progress against meeting those requirements. ● Maintain close contact with government POCs to keep abreast of progress, report concerns or issues, and offer COAs as needed. Show less



NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

• United States
• Retail
• 700 & Above Employee

• Support Technician

  • Dec 2018 - Feb 2020

  ● Serve as the first point of contact for customers seeking technical assistance over the phone, email, instant messaging, or ticketing system. ● Perform remote troubleshooting through diagnostic techniques and pertinent questions. ● Determine the best solution based on the issue and details provided by customers. ● Walk the customer through the problem-solving process. ● Direct unresolved issues to the next level of support personnel. ● Record events and problems and their resolution in tickets. ● Follow-up and update customer status and information. ● Report on any feedback or suggestions by customers to the appropriate internal team. ● Identify and suggest possible improvements in service desk procedures and tools. ● Navy Legacy Programs ● Troubleshooting Microsoft Office. Show less