Experience

Axis Recruiting Solutions, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Employment Recruiter

  • Nov 2022 - Present



Daniel J. Rylander P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • May 2019 - Nov 2022



Thompson Law Group

• Tucson, Arizona

• Paralegal Intern

  • Jan 2019 - May 2019



Arizona Complete Health

• Tucson, Arizona

• Provider Services

  • Jun 2018 - May 2019



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Preferred Customer Associate

  • Dec 2016 - Jul 2018



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Aug 2015 - Dec 2016

  - Manage Team Leaders/Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-one-one meetings with direct reports to evaluate performance against KPIs.- Review operational reports on regular basis and develop and implement action plans to address deficiencies.- Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results.- Provide regular feedback to Site Director and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time including, but not limited to, financial, performance, and human resources issues.- Partner with the site leaders and human resources to execute strategic recruiting and employee engagement programs to attract and retain top performers.- Ensure all positions are staffed appropriately to meet client requirements.- Accountable for ensuring that all activities and initiatives meant to drive operational effectiveness are administered in a cost effective manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Execute short and long term performance goals developed by Senior Management Team- Collaborate with respective Operational Support Teams to train employees to meet Client demands- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives. Show less

• Implementation Supervisor

  • Jan 2015 - Aug 2015

  - Manage Team Leaders/Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-one-one meetings with direct reports to evaluate performance against KPIs.- Review operational reports on regular basis and develop and implement action plans to address deficiencies.- Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results.- Provide regular feedback to Site Director and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time including, but not limited to, financial, performance, and human resources issues.- Partner with the site leaders and human resources to execute strategic recruiting and employee engagement programs to attract and retain top performers.- Ensure all positions are staffed appropriately to meet client requirements.- Accountable for ensuring that all activities and initiatives meant to drive operational effectiveness are administered in a cost effective manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Execute short and long term performance goals developed by Senior Management Team- Collaborate with respective Operational Support Teams to train employees to meet Client demands- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives. Show less

• Implementation Supervisor

  • Jul 2014 - Dec 2014

  - Manage Team Leaders/Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-one-one meetings with direct reports to evaluate performance against KPIs.- Review operational reports on regular basis and develop and implement action plans to address deficiencies.- Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results.- Provide regular feedback to Site Director and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time including, but not limited to, financial, performance, and human resources issues.- Partner with the site leaders and human resources to execute strategic recruiting and employee engagement programs to attract and retain top performers.- Ensure all positions are staffed appropriately to meet client requirements.- Accountable for ensuring that all activities and initiatives meant to drive operational effectiveness are administered in a cost effective manner.- Communicate client and company goals and metrics with team members to deliver high level of customer service.- Execute short and long term performance goals developed by Senior Management Team- Collaborate with respective Operational Support Teams to train employees to meet Client demands- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives. Show less



APAC

• Tucson, Arizona

• CSR, Team Coach, Team Leader

  • Oct 2010 - Jul 2014



TeleTech

• Tucson, Arizona

• CSR and Team Coach

  • Oct 2007 - Oct 2010