Experience

Altair Global Solutions

• Outsourcing/Offshoring
• 1 - 100 Employee

• Debt Collection Specialist

  • Feb 2021 - Present

  Specialized in doing inbound and outbound calls in making sure that consumers accounts are placed in paying status and collecctions efforts are stopped. Strictly following FDCPA in making sure account security is the outmost priority. Assisting consumers who receives mails, emails, calls or texts regarding their accounts. Helping consumers in setting up payment plan arrangement with a real time down payment to make sure that account will be in paying status before the arrangement is set. Providing settlement offers that are beneficial to both the consumer and the company. Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Jul 2019 - Nov 2020

  I am responsible in taking Inbound calls regarding account reactivation and upgrades of a customers account. Also I always make sure that if a customer is threatening to cancel I will do my best to know why and create a personalized solution to make sure I can prevent that from happening. Consistently hitting monthly sales & KPI's. Achievement/s: *Top Agent in CSAT October 2019 I am responsible in taking Inbound calls regarding account reactivation and upgrades of a customers account. Also I always make sure that if a customer is threatening to cancel I will do my best to know why and create a personalized solution to make sure I can prevent that from happening. Consistently hitting monthly sales & KPI's. Achievement/s: *Top Agent in CSAT October 2019



inspiro

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Inbound Sales Specialist

  • Dec 2017 - Jul 2019

  I am responsible in taking in Inbound calls for customer's who would like to sign up for service. I always make sure that I get what the customer wants and needs and offer the package that will give them the best entertainment experience. I am responsible in taking in Inbound calls for customer's who would like to sign up for service. I always make sure that I get what the customer wants and needs and offer the package that will give them the best entertainment experience.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Collections Specialist

  • Aug 2015 - Jan 2017

  I am responsible in taking inbound and outbound calls regarding customers accounts. Processing payments and payment arrangements over the phone and to set up proper expectations if bills are not paid on time. Achievement/s: *Top Notch Trainee Sept 2015 *Top Notch Mobile Kept Rate April 2016 I am responsible in taking inbound and outbound calls regarding customers accounts. Processing payments and payment arrangements over the phone and to set up proper expectations if bills are not paid on time. Achievement/s: *Top Notch Trainee Sept 2015 *Top Notch Mobile Kept Rate April 2016



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service and Billing Specialist

  • Mar 2014 - Sep 2015

  I am responsible in assisting customer with their concerns about their bills via phone and email. Also I am sending follow up emails to make sure that everything has been tackled and customer can also reply to the email and I will respond as soon as possible. Achievement/s: *Top Agent In CSAT March 2015 I am responsible in assisting customer with their concerns about their bills via phone and email. Also I am sending follow up emails to make sure that everything has been tackled and customer can also reply to the email and I will respond as soon as possible. Achievement/s: *Top Agent In CSAT March 2015



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Manager (Tier 2)

  • Aug 2012 - Mar 2014

  I am responsible in taking in Inbound escalated calls, doing call listening to investigate on what happened during the phone calls, applying necessary adjustments on the account and doing outbound calls to provide the resolution to resolve the concern of the customer.

• Customer Service and Billing Specialist

  • Aug 2011 - Aug 2012

  I am responsible in taking in inbound calls regarding bill dispute and account specific inquiries. Making sure to transfer the customer to the correct department if necessary.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service and Billing Specialist

  • Apr 2010 - Feb 2011

  I am responsible in taking in inbound calls regarding bill dispute and account specific inquiries. Making sure to transfer the customer to the correct department if necessary. I am responsible in taking in inbound calls regarding bill dispute and account specific inquiries. Making sure to transfer the customer to the correct department if necessary.