Experience

9/11 Memorial & Museum

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• • Jan 2023 - Present

• • Dec 2021 - Dec 2022

  • Handled group inquiries, adjusted itineraries, and processed paperwork• Worked with Sales team to create and distribute group sales packages to tourism partners• Ensured a great customer experience through tailored communications• Efficiently communicated important information with other departments• Conceptualized and implemented new email system to improve Sales team response rate• Processed payments• Assisted management as needed

• • Jul 2021 - Dec 2021

  • Set tone for guests and other staff• Communicated efficiently with other staff• Memorized information on the events of 9/11• Provided concise and clear directions and info to guest• Adapted script to fit demographics and interests of guests



Choate Rosemary Hall

• United States
• Education Administration Programs
• 200 - 300 Employee

• Financial Office Assistant

  • Jun 2018 - Aug 2018

  • Participated in data entry • Reviewed and verified financial databases • Utilized mail merge and bulk mailing techniques to contact financial partners • Managed file organization of financial office • Assisted staff as necessary • Participated in data entry • Reviewed and verified financial databases • Utilized mail merge and bulk mailing techniques to contact financial partners • Managed file organization of financial office • Assisted staff as necessary